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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
This is a personal Basic account. I am the only user. I have never shared files. I had 3 devices on Dropbox for many years and now would like to add a new device. Projects for which I need to use files that are stored on Dropbox are located on the 4 different devices, but I only need to be able to access files on one…
Since the middle of August I've been having problems with my dropbox on my 3 devices not syncing. Now I've lost dropbox from my pc laptop. I've uninstalled, rebooted computer, reinstalled. It won't finish installing. Keeps saying I have no internet connection of my computer is offline. Neither is true. I've only used half…
I just got a new desktop PC running Windows 11. I have two Dropbox accounts (personal and work). The existing Dropbox folders from my old PC were copied onto my new PC. Nothing was synching, and there was NO Dropbox icon in my taskbar, nor on my desktop (after installing Dropbox TWICE). So I uninstalled Dropbox and…
Hello, I have a drobox of about 800gb and when I added a Macbook Pro 2015 to dropbox it has been syncing for about 5 days and still has 750gb to go. My M1 Macbook Pro on the same hardwired network is fully up to date. 1) Even without LAN sync I would have expected it to be way farther along since I have a 1G fiber…
I recently received the email "Please don't ignore: Your setup isn't complete" I clicked the link and it took me to a page asking to install the mobile app which I already have via Google Play. Even so I went through the steps but each time I reclicked the link, it did not recognise the app (for my extra 250MB 😉) My…
We recently upgraded to Dropbox business and I am trying to give guidance to our team members for using dropbox backup to backup key folders from their computers. I cannot seem to figure this out. When I go thru the desktop app / preferences / backup the only folders that are available are shown here. How do I get an…
I need to see file size in my Dropbox folder in my Mac. I just moved to a new Mac with M3 Pro (Silicon) processor and for online-only files it shows zero bytes. On my intel processor Mac I see the file size for each file correctly even if they are online only. Is this a bug on M processors? How to fix it? I followed this…
Hello I'm a DROPBOX PLUS user in 3 different PCs. Along more than a year the application does not open. But the icon appears on the taskbar and sincronization keeps functioning. But unable to see online folders, smart sync options, etc.. I have already reseted the Windows pasword, and in one of the PC made the cycle of…
From last one month my dropbox icon on my MacBook pro showing 1 unread notification. I had no any unread notification on my list. i had finally uninstalled my dropbox desktop app and re installed but the problem remains as it is. please suggest me any solution for the same.
Hi, The dropbox icon disapeared from the icon tray on this computer, and while I can view my folders in windows explorer, dropbox is not updating on this computer. When click the hidden icon items arrow, and then click customise, the list shows dropbox with "show icon and notifications" selected Your help would be much…
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