Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
I have been using Dropbox successfully in my W11 Dell Notebook for few years. Suddenly Dropbox stopped working. I have uninstalled it and tried to install it again. Nightmare! Cant install it and get the 1073741795 error code in every attempt. I have tried builds 266.3.3789 260.4.3183 260.4.2926 240.4.8493 of course using…
I hope I can get some insight in this forum — It seems that regular support is not equipped to respond to these very technical questions I noticed that the window’s file/system explorer added a new column called “status” — it reflects the statues of the files managed by cloud storage which is used by MS Onedrive. This…
So I had an issue and was forced to update my Google password. The issue is that this has screwed up my Dropbox, which I use to communicate from my physical office to my home office, as well as an iPad and an Android phone. For some reason, it's forcing a reinstall; I cant get it to sync my office to my home office. I…
I use an Android app called Leafspy to log my car's oeprational data to Dropbox. It was working for a long while, but sometime earlier this year, it no longer is able to connect to Dropbox if 2FA is enabled on my account. It has always been a little problematic — when entering the username and password, if I have to put my…
Today I took a picture and a video on my iPhone 15. On the "Photos" tab in the Dropbox app, the recently taken photo shows up, but the video does not, even when I have the dropdown set to "All". (And several other videos I took a few days ago don't show up either.) And since the app can't see them, it's not syncing them to…
Earlier this week, my DB apparently stopped syncing across my home laptop and office desktop. Online advice is to uninstall and reinstall. All day yesterday and now today, I have been trying to uninstall. At first, I kept getting the 'failed' message. Then I went into Task Manager and ended all tasks related to DB, and…
I have Dropbox installed on two Fedora 44 Linux systems, syncing between them. Most files sync fine, but when I create a file like this: cat > foo\\bar test ^D then dropbox filestatus foo\\bar foo\bar: unsyncable That filename works fine for everything else, but Dropbox doesn't like it. Isn't this a Dropbox bug?
Hello everyone, this is completely driving me nuts. I have exhaustively ruled out Windows issues, so it seems to now be a Dropbox "feature" that we should have the option to toggle off: Environment Windows 11 Pro, fully updated (clean install, July 2026) Dropbox desktop 262.4.3183.0 Sync root: D:\Dropbox on a local NTFS…
Every update gets the installation blocked by Windows 11 pro, up to date. Reference is made to folders such as C:\Program Files (x86)\Dropbox\Client\254.4.2518 but because the version number is in the folder name it cannot be added to any allowed list. How do we stop this block happening?
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…
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