Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Hey everyone! I'm Ela, a Product Manager at Dropbox. Our team is dedicated to improving the Dropbox mobile application to ensure a seamless and user-friendly experience for efficient team collaboration. I'm eager to learn about your usage of Dropbox on mobile (iOS or Android). Particularly, 1. Which features on Dropbox…
I'm thinking about paying for a Dropbox plan because the Google Drive app recently stopped working on Windows 7. I want to be sure that the Dropbox desktop app will continue to FUNCTION on Win7 for the foreseeable future i.e., several years (not worried about tech support/updates). Can anyone provide this assurance?…
Is there a Dropbox app for the Amazon fire? There was a thread about this in 2015. It's now 2024. How about an update???
I started my computer this morning, and Dropbox app did not open. Got a message saying Dropbox not opening and I pressed a button to get it to open but nothing. The message repeated constantly. I looked online and found something that said to uninstall Dropbox app and reinstall. I did this. But now there is no Dropbox app…
Hi! I tried to get into my account with my Macbook air and saw an error message, some kind of pink dart and board saying : "Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help,…
I have used dropbox to sync Scrivener files between iPhone, iPad and iMac for some time and it worked no problem. Recently I upgraded to a new Mac running Sonoma 14.6.1 and when I went to check the files in dropbox there are only a handful there. The dropbox app doesn't acknowledge any kind of sync issue. I am totally…
Hi, I am required to use Dropbox for work on an Ubuntu 24.04 system, which is apparently supported as "Ubuntu 22.10 or higher" I followed the instructions at https://www.dropbox.com/install-linux and it installed and logged me in successfully, and a Dropbox icon appeared in the top bar. It then began syncing all folders…
Found a reproducible annoyance in Windows 10 with Dropbox. I often cycle through a lot of folders using the tab key to rename them one at a time, and this produces an issue where, as soon as the Dropbox app has synced the previous file, Windows highlights all text in the currently-being-edited filename, even if I am…
My dropbox stopped syncing recently on two different linux machines after restart. I spent hours trying to upgrade the first one before I restarted the second one and noticed that it had the same problem. Both stopped working after working fine for months or years. The first one has been changed a lot since it stopped…
I would like to request clarification regarding your intention to discontinue the Dropbox Desktop App for the Windows Server 2012 R2 operating system. At this time, we are inclined to maintain it at least until the end of 2026, given that Microsoft has extended the security updates maintenance date to October 13, 2026, as…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.