Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
Dear all, I am trying to get dropbox to ignore a directory that we use to create ~200K small temporary files using the command given in this article: https://help.dropbox.com/sync/ignored-files#:~:text=If%20you%20ignore%20a%20file,sync%20to%20your%20Dropbox%20account. I am trying to run the command on our windows machine:…
Dropbox keeps corrupting my Windows 10 start menu after a few days. The symptom it creates is folders pinned to the start menu no longer close the start menu when clicked. The only solution to fixing this I find is to uninstall Dropbox. I then reinstall Dropbox and everything works fine for a few days until Dropbox…
My computer is full so I have been manually "option" copying my files to my dropbox. I just went into one of my client folders and noticed that each and every file now have a revised "date modified" changed to the date I put the files on dropbox! This is a minor disaster - I didn't realize how much I relied on those dates.…
I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something. For some reason (and it was after I installed Carbonite) my app wasn't loading. Every time I tried to reload it, it asked me to sign in, and then it showed the…
For weeks the Sync Icon is busy turning. Hovering the mouse over the icon it says "indexing two files", opening the icon it says " two files ar syncing". How can I stop this? How can I find out, which files are in question? Any help appriciated, Michael
hello ,I forgot to turn off my vpn, I am not sure which log in through my dropbox account on desktop I have noticed I sometime forget to switch my vpn. does it matter if I log in with google or apple ?
HI, I got a new computer and trying to re set up the dropbox. It show the folder are unlinked and need to be deleted. How to reconnect the folders?
Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I remember it all too well, as it took us almost a month to figure out how to fix the problem. What will happen with Mac OS…
I use Dropbox Passwords on 4 devices. My iPhone and my 'old' Macbook Pro, where everything syncs and works, and my iPad and my new Macbook Pro, where nothing is synced. Both just show me the 'Start adding accounts' screen. I've been through a looong list of measures with chat support, but nothing has solved this so far.…
I am running dropbox on MacBookOS Big Sur on my MacBook (Retina 12-inch early 2015). Suddenly the dropbox icon has disappeared from the Menu bar and when I move the dropbox folder to Favorits in Finder it is stored under iCloud Drive Any ideas ?
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