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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I used to be able to synchronise ebooks from dropbox on my phone to dropbox on my pocketbook. Starting from yesterday is doesn't work anymore. De pocketbook folder on my phone contains an ebook. But the folder on my pocketbook remains empty, after several times of synchronising. I have tried logging of my dropbox account…
I recently joined a work trials dropbox business acount. How do I stop Dropbox running in the background on my PC automatically and slowing down my pc. I can't see anything remotely useful in settings and the 'help' section really isnt very helpful! Thanks
Hello. I'm on Windows 11, and Friday -- the last time I used my PC -- all was fine with Dropbox. Today, when I turned on the PC, Dropbox was logged out, and when I logged in, it could no longer access my existing Dropbox folder, which is on an external drive. I've uninstalled and reinstalled the desktop app, and tried to…
I'm moving my dropbox account off a Mac and onto a linux machine. When I try and install dropbox, I get as far as entering my email/password and it asks me for the 6 digit code on the "authenticator". I have no authenticator app I have used with dropbox. Dropbox support are being less than helpful. Does anyone have any…
I have an M1 Mac Mini with Dropbox installed since Monetary, and I think it automatically started using File Provider, because it installed the DB folder in Cloudstorage. I just got a Macbook Air, running Ventura. I downloaded and installed Dropbox on the Air, and it asked if I wanted to use File Provider. I selected No,…
Hello everyone! I am using Mac OS Monterey 12.6.2 I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening. The error message says - (Screenshot attached) Couldn't start Dropbox. This may…
Hi, I currently have a Dropbox basic account, however when I try to open the Passwords app on my iPhone it wants me to upgrade to Plus. My understanding is that you can still access Passwords with a Basic account. It jumps to the 'You're all set!' window however when I select 'Continue' it then reverts back to the 'Upgrade…
LittleSnitch is complaining that the latest DropboxUpdateClient on my Mac now has a different "identifier", see: [removed to prevent excess traffic] Is this a legitimate change? Thanks!
I have a NEW MAC and uploaded the Dropbox app to the desktop using a business email instead of my personal one which I have always used, has expanded memory and ALL my files. Now every time I open Desktop the empty account comes up and I have to log into my original account. I am beyond frustrated with this as I need my…
When I google “latest version of dropbox for Macs” it comes back with Version 171.4.6182. But when I look at Dropbox in my Macbook’s Applications, it says my version is 210.4.4854. Am I comparing apples with apples here?
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