Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I have an M1 Mac Mini with Dropbox installed since Monetary, and I think it automatically started using File Provider, because it installed the DB folder in Cloudstorage. I just got a Macbook Air, running Ventura. I downloaded and installed Dropbox on the Air, and it asked if I wanted to use File Provider. I selected No,…
Hello everyone! I am using Mac OS Monterey 12.6.2 I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening. The error message says - (Screenshot attached) Couldn't start Dropbox. This may…
Hi, I currently have a Dropbox basic account, however when I try to open the Passwords app on my iPhone it wants me to upgrade to Plus. My understanding is that you can still access Passwords with a Basic account. It jumps to the 'You're all set!' window however when I select 'Continue' it then reverts back to the 'Upgrade…
LittleSnitch is complaining that the latest DropboxUpdateClient on my Mac now has a different "identifier", see: [removed to prevent excess traffic] Is this a legitimate change? Thanks!
I have a NEW MAC and uploaded the Dropbox app to the desktop using a business email instead of my personal one which I have always used, has expanded memory and ALL my files. Now every time I open Desktop the empty account comes up and I have to log into my original account. I am beyond frustrated with this as I need my…
When I google “latest version of dropbox for Macs” it comes back with Version 171.4.6182. But when I look at Dropbox in my Macbook’s Applications, it says my version is 210.4.4854. Am I comparing apples with apples here?
Dropbox does not appear in my system tray I have a dropbox app v210.4.4854 on my desktop but it does not activate dropbox in my system tray I can drag the dropbox shortcut from my desktop to my task bar, then if I click on it in the taskbar, it doesn't open anything but it does activate dropbox in my system tray. After…
Before I upgraded to Catalina (MacOS 10.15.5), Dropbox appeared under my favorites in the sidebar of Finder. After the upgrade, it was gone. I've searched many threads where this is apparently a common issue but the solutions appear to be for earlier versions of MacOS as the view I am seeing under Catalina does not match…
Been using Dropbox for many years. Normally DB is connected and status is "up to date". And it had been then when I started VPN to the office, that DB would lose connection (not surprising) and would then re-establish the connection. But for the past few updates, the DB icon in the tray is grayed out and the status stays…
I'm having the same issue another user @skotov had a few months ago with Dropbox on my new MacBook Pro (running macOS 15.0.1) telling me I'm ineligible for the Dropbox update for macOS on File Provider. (This is shown under Dropbox Preferences under the Sync tab). The previous thread where @skotov had the same issue did…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.