Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I became aware that my Dropbox app stopped synchronizing two days ago. After trying several things I did an advanced de-install. Then installing again with the 'offline installer'. The normal one didn't work, because it said there was no internet connection. The connection was all the time established and even with the…
I have a Dropbox account with 2.75 GB of storage that I previously had set up on my desktop Mac. Now I have a new computer and can't see any of the Dropbox files or folders. I can still see them from my phone, so I know they exist. I tried using the Connect a Computer tool from Dropbox on my phone, but nothing changed. The…
Certain Dropbox files showing on my desktop cannot be opened from Windows Explorer. These files have a little brown overlay on the file icon. Dropbox support tells me this overlay is a One Drive icon and this may be causing a conflict with Dropbox. How can I resolve this (I don't use One Drive, although it is installed on…
I notice that Dropbox has been updated on both of my iMacs to version 212.4.5767. According to the Dropbox page, 'Desktop Client Builds', that version doesn't exist!! Anybody else notice this or have a solution?
Hey everyone, I just switched to an Android from an iPhone. I am facing a feature problem that I loved on my iPhone! Which is, if I open up an audio file from my dropbox app I can just do other stuff on my phone. On android however, it stops playing whenever I switch over to a different app. Is there a way to let it run in…
I have two Dropbox accounts (just individual, not team). I logged into one account with the Dropbox installer and synced some files. Now, I want to log into the other account on the Dropbox installer. What should I do?
Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize.
I've tried many time, but I just not able to sync my Dropbox Folder over a new Windows (and Dropbox) installation in my PC in a preexistent ****** drive with my Dropbox Folder. So, I have to download, again, all my files for a ****** drive that already has my Dropbox folder... Than, I have to deleted the previous synced…
Sometime ago, I set my Dropbox preferences such that everything is "available off-line" I want this arrangement because I deliberately purchased a new MacBook with plenty of storage space so I want everything always available regardless of Internet connections. Within one example folder, I am examining its contents and I…
Hey everyone! I'm Ela, a Product Manager at Dropbox. Our team is dedicated to improving the Dropbox web application to ensure a seamless and user-friendly experience for efficient team collaboration. I'm eager to learn about your usage of Dropbox on the web. Particularly, 1. Which features on Dropbox web do you find…
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