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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
hey! I have a new iMac with sequoia installed. I have the dropbox desktop app but it won't allow me to see the syncing symbols or right click and download. I know there is a setting in the privacy/security tab and then to click something in extensions.. but sequoia does not have those settings. just wondering if anyone has…
I (as well as many others I'm sure) use Dropbox to sync with offsite professionals while needing to use multiple workstations. Rather than keeping local copies on each of these computers (as they aren't private workstations and often are cleared), I keep my Dropbox on an External drive. I've now been presented with a need…
Hey, I've been using Dropbox Capture to feedback on a project. I love the idea of quickly sharing a video like that. There is one problem though - I cannot reliably record a screen capture with voice - the video will randomly skip and buffer, corrupting the recorded video - in effect I'm loosing time, because I have to…
On my iMac, Dropbox has created a folder called 'Mac'. This folder is not listed in the app. on the iMac, the folder always has the blue sync in progress icon. Is it ok to simply drag this 'Mac' folder to the trash and delete it?
Twice, in the past two months, my computer has restarted after an update with a Dropbox splash screen asking me to create a Dropbox Account. Clinking on it, I now have created two new Dropbox folders and couldn't find my old Dropbox folder. After looking around, I finally found it under my user name folder on the C: and it…
I recently bought a new computer with Windows 11 pre-installed. As I have done many times before, I installed Dropbox and synced all my documents to be available offline on the new computer, which is working fine. However, when I use the Search function in File Explorer, it's unable to recognize the files that are in my…
Hi, earlier this month I uninstalled my Dropbox app after noticing that it stopped syncing files on desktop. However, after I re-downloaded and installed, I cannot open it. I tried re-installed again, and tried downloading the offline installation version, but still cannot solve the problem.
Hi, I have a large number of files in D: \Code folder. I want to sync these files to Dropbox. * I don't want to create a duplicate of D: \Code in C:\3094098\Dropbox and try to keep them synced. These files consume 100s of GBs, and I don't have space to keep two copies of these files. I also don't want to have to keep the…
I have Just changed to a new MacBook Pro M2 from my MacBook Pro i7 version by migration. But the online folders doesn't appear in my new MacBook I can only see the offline folders after migration. I don't know why.
I have installed DropBox App, but it keeps uninstalling itself. The blue Right-Click menus have disappeared and DropBox is NOT cinching. I have tried to reinstall the App 6 times. At first everything looks fine and than cinching the files. But a few hours later DB disappears and not cinching. I have almost lost important…
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