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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I have two Dropbox accounts (just individual, not team). I logged into one account with the Dropbox installer and synced some files. Now, I want to log into the other account on the Dropbox installer. What should I do?
Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize.
I've tried many time, but I just not able to sync my Dropbox Folder over a new Windows (and Dropbox) installation in my PC in a preexistent hard drive with my Dropbox Folder. So, I have to download, again, all my files for a hard drive that already has my Dropbox folder... Than, I have to deleted the previous synced…
Sometime ago, I set my Dropbox preferences such that everything is "available off-line" I want this arrangement because I deliberately purchased a new MacBook with plenty of storage space so I want everything always available regardless of Internet connections. Within one example folder, I am examining its contents and I…
Hey everyone! I'm Ela, a Product Manager at Dropbox. Our team is dedicated to improving the Dropbox web application to ensure a seamless and user-friendly experience for efficient team collaboration. I'm eager to learn about your usage of Dropbox on the web. Particularly, 1. Which features on Dropbox web do you find…
with ref to " I get an error on Windows, dbxsvc CertFindCertificateInStore failed with: (-2146885628) | The Dropbox Community" reinstalling as recommended in ref has no effect. Nothing has changed to date. Problem still exists. Computer startup time is significantly longer as a result.
ExFAT should come standard, no request necessary. We're in a future now where multiple operating systems and platforms are in use daily, NTFS isnt very friendly. FAT32 has its limitations with a 4GB file size limit and a maximum 2TB partition size, so it's not suitable for content creators. I've been a customer for 5 years…
A few days ago Dropbox Desktop (Basic plan) stopped synchronizing with the cloud: neither files that I update in my computer are uploaded nor files that other upload into the share folders. The message that appears is "Reconnecting to the internet. This may take a moment". Nothing has changed in the PC, no updates, and the…
I'm on Mac OS Sonoma 14.6.1 I have set the preference in Sync to make all files available offline but when I go into Camera Uploads in my Dropbox folder I need to right click and choose "Make Available Offline" to download the files from the cloud. I have restarted Dropbox on the Mac. Any ideas why I can't get files to…
A couple of days after I did my migration I noticed on the new Mac there are two dropbox folders, the one that should be syncing with my other devices is called “DropBox personal” however, after the install a second folder of Dropbox contents was created in my user folder and that's the one connected to the cloud. How do I…
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