Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Just as the program flashes automatically after installation and reinstalls, if you mouse over the icon, it is versioned up to 213.3.4480, which seems to be why the program continues to shut down. Is there a way to force it to go up to 213.3.4480?? And Windows 10 version was recently 21H, but there was no solution, so I…
I have had a Dropbox account for years, and I recently downloaded the Dropbox app on my iphone 15, which I got to replace a previous iphone that I damaged beyond the ability to use. I am logged into Dropbox on my Mac and in my browser. When I went to log into the Dropbox app on my new phone, I was presented with an…
My Macbook Pro (M1) is pestering me to upgrade to Sequoia 15.1.1. I'm currently running Sonoma 14.7.1. I'm hesitant to upgrade because I don't want to run into any issues with Dropbox. Have others had a smooth upgrade to Sequoia 15.1.1? Thanks!
Hi there, I get this error today and Dropbox stopped working. OS is Windows Server 2025 Standard as a Terminalserver!!!!!! What's that **bleep**???????? We are on 100% productive and production STOPPED! We are NOT on Windows 7, 8 or 8.1!!!!!!!!!!!!!!!!!
Hi, I've been checking the community posts and almost everywhere online, done every registry change, multiple re installs and i still cant figure out how to bring back the context menu options nor the icon indications that show if a file is offline or online. This is something that i have been dealing with for months, and…
Dropbox for mac: menu bar icon is gray and when I click it the animation starts but my desktop app never starts or connects. This has now happened on two macs. I've tried everything. Can still access my dropbox on the web. I want to upgrade but not when this is happening. Help!
I've noticed Capture is now limited to 120 minutes. Is there a way to increase this? I'm not going to share Capture with people for an extra 20 minutes when we're already paying for Dropbox. If this is a new company policy, it's a nail in the coffin for Capture as far as I'm concerned. Unfortunately, we use this a lot and…
This used to be possible on a mac. In the menu bar you could click the dropbox icon and it would show you the speeds of your upload. Now it just says "syncing" but that isn't nearly as helpful. It would be much more helpful to restore the progress bar and the upload speed. As this used to be a feature, I don't know why it…
I became aware that my Dropbox app stopped synchronizing two days ago. After trying several things I did an advanced de-install. Then installing again with the 'offline installer'. The normal one didn't work, because it said there was no internet connection. The connection was all the time established and even with the…
I have a Dropbox account with 2.75 GB of storage that I previously had set up on my desktop Mac. Now I have a new computer and can't see any of the Dropbox files or folders. I can still see them from my phone, so I know they exist. I tried using the Connect a Computer tool from Dropbox on my phone, but nothing changed. The…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.