Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
Hello, My Dropbox has been uploading and downloading these files for 1 week now. The files being uploaded and downloaded has not changed. Any help with this issue would be greatly appreciated. Regards,
I have both my personal Dropbox and work Dropbox accounts on my work desktop. I recently updated my Windows and Dropbox has been stuck syncing ever since. For some reason, only my personal account is not syncing properly on this desktop. On my laptop, both are working fine. I tried to make sure dropbox is allowed through…
Hello, how can I reset Dropbox so that it still saves screenshots to the correct folder, but also keeps the image on the clipboard? So it works like it did recently? Because I don't need the Dropbox link, I want to continue working with the image.
Hi, I just unistalled Desktop App on my PC and want to install it again. Could you tell how to do it so all existing files already saved in on my PC will be relinked to Dropbox Folder without donwloading them again?
After enabling private relay on macOS, I have noticed that Dropbox does not connect to the internet after rebooting. It gets stuck on: reconnecting to the internet, this may take a moment. However, I disable the private relay in iCloud settings, it connects instantly and stays connected. Is this a known fact that Dropbox…
On macOS Sequoia 15.3.1, Dropbox 217.4.4417 just made some install changes/updates, but it is not clear what. In System Settings/General/Login Items & Extensions, I have the Dropbox.app in Open at Login and Dropbox (with the blue logo) and Dropbox, Inc. (with no logo) in Allow in the Background. Can someone please advise…
Dear all, I am trying to get dropbox to ignore a directory that we use to create ~200K small temporary files using the command given in this article: https://help.dropbox.com/sync/ignored-files#:~:text=If%20you%20ignore%20a%20file,sync%20to%20your%20Dropbox%20account. I am trying to run the command on our windows machine:…
Dropbox keeps corrupting my Windows 10 start menu after a few days. The symptom it creates is folders pinned to the start menu no longer close the start menu when clicked. The only solution to fixing this I find is to uninstall Dropbox. I then reinstall Dropbox and everything works fine for a few days until Dropbox…
My computer is full so I have been manually "option" copying my files to my dropbox. I just went into one of my client folders and noticed that each and every file now have a revised "date modified" changed to the date I put the files on dropbox! This is a minor disaster - I didn't realize how much I relied on those dates.…
I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something. For some reason (and it was after I installed Carbonite) my app wasn't loading. Every time I tried to reload it, it asked me to sign in, and then it showed the…
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