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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I purchased a new computer and am running Windows. When I start my computer a box pops up that says "Dropbox Can't Open". It gives the error message of C:Users\Owner\AppData\Local\Temp\dropbox_error-r3btez.txt I checked my firewall security and it is allowing Dropbox. I have talked to Geek Squad and they could not find the…
Hello all, Dropbox user since decades back. I'm on Mac Silicon (M1 laptop, 8GB RAM). Dropbox takes up ≈5GB out of my 8. Obviously a problem, and googling around reveals that this has plagued Dropbox since at least 2021. I know there are thousands of users suffering from this, and I also know I can restart Dropbox every…
The green icons next to files and folders signifying whether file(s) are on-line or off-line only are no lonher displaring. It was at one time showing a green checkmark or an empty cloud icon, now, nothing. When I rigt click on the file, the dropdown menu still give me the option to choose whether to make available on-line…
I received an email from Dropbox about the Backup feature. When I click on the Dropbox icon on my Windows taskbar nothing happens so I can't click on the avatar and go to preferences and then click backup. I have the latest Dropbox app on my PC. I have turned on and off and then on the Dropbox and then restarted my…
I'm using Dropbox on Windows Server 2019, and recently it stopped working, saying, "Support for Windows 7, 8, and 8.1 has ended." They provided a link to download a "Long-Term Support" app, but after installing it, I’m still getting the same message, and it won’t launch. Has anyone else experienced this? It's frustrating,…
Hi There, Even with a 200Mbps up/down internet connection and a gigabit ethernet connection to a Mac on the same network, it still takes days to migrate Terabytes of data to a new Mac. I've read the instructions about not migrating data via disk copy/migration apps but it's unacceptably slow to login to Dropbox, and wait…
unfortunately for big files I find the dbxcli to be really slow due to the very small default chunk size, for which unfortunately there is no option atm. has the development of dbxcli stopped for good or can we hope for a new version with at least the possibility to set the chuck size?
Installed from the Dropbox site on Aug 14, 2024. The tray icon comes up but only reacts to a click after Lock-Unlock of the screen (weird, but not critical). However the status stuck on "Starting...", and no syncronisation is happening. Itg appears to be new behavior, and I cannot think of what changed
I checked how much RAM I was using at the moment. The only open apps I have are Safari, HandBrake, Bbedit and Word. Neither of those is using any file hosted on dropbox nor is any app uploading or downloading anything. The only dropbox open process is the one sitting idle in the menu bar. This is completely unacceptable…
I'm on a Windows 10 PC that uses multiple Windows accounts (local accounts, it if matters). The Dropbox installer doesn't give the usual choice between setting it up for "all users" or "current user". As a result, the user who wants Dropbox is happy. But all the other users gets a popup *every time* they log in to Windows,…
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