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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Not sure if this is the right subject area, but I need some help please? Been using DropBox for a few years now. Currently have an old Imac, an old MacBook Air running (Sierra) and a new MacBook Air (running Ventura 13.3), I use DropBox to back up all my work files - mostly word docs. On the new mac my files are saving to…
Hello! I have physically moved my Dropbox hard drive to a new-old computer. I had this hard drive in my main computer, and now moved it to my 2nd home computer and wanted to install Dropbox there. The Dropbox folder is located at G:\Work Dropbox on both computers. I also added a bigger hard drive to my main computer. The…
Mid-December, my Mac updated to the latest OS. macOS Sequoia 15.2 (24C101). Since then, Dropbox needs to change permissions for the Folder: /Users/ ############/.dropbox every time I restart my Mac and a few times throughout the day. I have tried to check every permission possible to no avail. I have also uninstalled and…
I have run low on space on my internal drive and added an external drive for my Dropbox. I have gone through the process of connecting and syncing my Dropbox account to my new external Dropbox drive. However, it appears that any files I add or remove from my new Dropbox external drive are also being added and removed from…
Hi, I just migrated all of my documents from my old Macbook Air to my New Macbook Air. - This included my DropBox files that were on my old Macbook Air, that are syncing with my Dropbox Account in the cloud. On my new Macbook Air, it is now asking me if: I would like to start syncing the Dropbox App. - If I say Yes, will I…
Hi When I run Windows System Restore it fails with this error message System Restore failed to replace the file (D:\Users\*******\Dropbox\.dropbox.cache\qebcobkqbgbzfynfuwbof\placeholder.bat) with its original copy from the restore point. An unspecified error occurred during restore. (0x80070780) I have completed system…
I had a brief issue with synchronization, logged out and back into Dropbox per support and suddenly now, my Documents folder is nearly empty except for default folders for my applications and a folder called "my files on dropbox." Inside that directory is... all the stuff that should be in My Documents. How do I fix this??…
Hi, I have this update installed. My Dropbox screenshot behavior has recently changed, and I have not changed anything. I save all screenshots with Dropbox. In the past few days, the new behavior is that when I hit print screen button, I get a preview of the screenshot in the bottom right corner of my desktop. The Dropbox…
I have been dealing with insane slow download speeds for folders and files for the past few days. I have run internet speed tests which came back great. Dropbox app is up to date. The bandwidth is set to unlimited for download and upload. It is slow no matter if I am sent a Dropbox link from my employer, or I access my…
I was prompted to update my Dropbox folder settings some time ago to the ~/Library/CloudStorage path to properly function with the Apple API settings. This worked fine. However, I have recently begun using a new Mac Mini and Dropbox on that computer remains installed in the Users directory. In the Dropbox settings, I am…
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