Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
If you are doing a complex task on files that you keep in the Dropbox Vault then the current fixed maximum time limit of 20 minutes is too short and can cause problems if you miss the deadline to close all your files before it "auto-locks. It would greatly increase the flexibility in using this otherwise useful facility if…
* Is there a way to change the default PDF viewer in the Dropbox App for the iPad? When I click on "Open in" in a PDF, it only shows the option of Adobe, but I use PDF Expert. (In contrast, on my Mac, when I double click on a PDF in my Dropbox folder, it automatically opens in PDF Expert). * If I can't change the default…
On Mac, Dropbox stopped syncing about two to three weeks ago. In my Dropbox Security settings I see two Devices with identical names, e.g., iMac.lan. (Formerly, I had the three devices allowed by the DropBox Basic plan: iMac, Macbook, and iPhone. Dropbox now complains that I'm trying to use a fourth device: the two…
Hello, I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts. I use Windows 10 and everything connecting fine to internet. Of course I tried disabling VPN/Firewall and multiple uninstall/reboot/reinstall and nothing helps.…
NOTE: a thread already exists for this issue but was closed without a solution. I'm writing this here to reopen it. The Dropbox folder in my dock (Mac OS Sequoia) bounces every time a file is updated by dropbox Sync. When syncing hundreds of files, it will bounce constantly. When opening a cloud document (online-only…
Today I installed a new antivirus: Mcafee. Since I installed this antivirus I can no longer access Dropbox. This is the error report: bn.BUILD_KEY: Dropbox bn.VERSION: 215.4.7202 bn.constants.WINDOWS_SHELL_EXT_VERSION: 77 bn.is_frozen: True machine_id: 7f74241f-6140-4320-8c4e-a323eeaa2e64 pid: 33312 cwd: 'C:\\Program Files…
I can't get past the "starting..." stage on the DB app. I've uninstalled, cleared everything related to DB from my computer, downloaded fresh, installed again. Everything I can think of. Always, the menu bar icon stays gray and the pulldown shows "Starting..." I've let it sit for days, no luck. I can get to my account via…
I get an error message on the screen when starting my PC: Dropbox is ending support for Windows 7, 8 and 8.1. Then I get a message telling me to quit Dropbox. Why do I get this when I have Windows 10 on my PC?
So here's a doozy. I've recently reinstalled my windows. My Dropbox folder was on a secondary drive, so didn't get formatted. I have reinstalled Dropbox, and pointed it to the old dropbox folder. It spent a few days indexing, and decided then that it needed to upload and download a bunch of files. This is all fine, but…
Hello, the Dropbox desktop app is slow and glitchy. This is in Windows explorer. It wasn't like this previously. I am not moving large files or anything like that. I have seen other discussions regarding this but no clear solution. Any help would be appreciated. Thanks-
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