Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Hi there, Dropbox does not complete installation on a new Win 11 install that has been fully updated. This is the latest error code: I've tried different things for 2-3 days no and nothing has worked. I've rebooted, etc ad nauseum between each attempt: * Normal install * Normal install, run as admin * Offline installer *…
I'm having trouble getting Dropbox to work on a customers device. It's a brand new Win11 laptop. They have a business-subscription with several seats, of which they are the administrator. I can log in to the Web Portal without issues. Installing and signing in into the app from other devices also works. Whenever I try to…
I just bought a SanDisk 2TB drive and encrypted it with their software. There is currently only about 30GB of data on it. When I plug it in, I do not get the "Do you want to back up this drive" message, tried multiple times. The drive format is exFAT and it is attached to my PC. Any suggestions on how to get it backed up…
Hi! I just got a new Mac, installed Dropbox for MAC, and my files are all here (online only) but my context menus are not appearing. I've tried the following to no avail: * Advanced Reinstalltion * Restart of computer * Relaunch of Finder... Still no context menus when I right click! Please help! I'm on the latest version…
Hi all, I've recently built a new Windows 11 Pro PC with reasonably high-end specs (AMD 9800X3d CPU, 64GB RAM, 5080 GPU, etc.), and I'm trying to get it all set up the way I like. Everything is working great except Dropbox, which for some reason is so unbearably slow that it's effectively unusable. I'm on a 10Gbps internet…
Hi I changed the name of my home folder on macos monterey. I get the following message when opening dropbox: dropbox needs to change permissions for the folder users/OldHomefolder/.dropbox. The Oldhomefolder does not exist anymore. Does anyone know a solution? Thanks
I have the same problem as the original question. When I open Dropbox it just goes to the explorer window. There is no other App I can see. So how to I change the settings? In my case I want some online files to be available on my laptop. When I first installed and opened Dropbox I got the choice of what folders/ files I…
the major reinstall only works if you know all the files are already in dropbox. For me, I have files that never made it to dropbox online and I can't recount every file that was created. as i am upgrading from an old MAC iOS that went dormant when dropbox moved on. How do we do a complete ****** reinstall and sync the…
I'm having problems with Dropbox on my PC running Windows 10. I need to uninstall and reinstall but nothing I try allows me to uninstall Dropbox. I tried the traditional ways and got the 'uninstallation failed' prompt every time. I also went into the Program folder and tried the Dropbox Uninstaller app there. Didn't work.…
Good day everyone I was recently cleaning my storage space (i have a MAC running sequioa 15.0) and i accidentally clicked on make available offline on a large folder i Had, since I have no space my dropbox wwas unable to sync the files to my computer, now the tick marks are completley gone and I cant make anything online…
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