Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Since my Dropbox updated itself to this version, it's been continuously using a high fraction of my CPU and memory, rendering the machine worryingly hot, endlessly saying it's indexing a varying number of files but not seeming to get anywhere. I haven't made any significant changes on the filesystem. Any ideas? Will it…
PLEASE reconsider discontinuing Vault. I really like and use the feature. I remain logged in on a few devices and enjoy that ease of functionality. However, there are some types of files that I prefer to protect a little extra. Yes, I could further encrypt, but that adds extra steps. Please Keep Vault!
I understand that File Provider on Apple now provides for external drive syncing for Dropbox Folders, as long as it's APFS and encrypted. We use Dropbox as a media asset management system, by targeting folders, where each collaborator has a common absolute path ie; Volumes/XYZ/1287. This ensures that media is always online…
I had used Dropbox before, worked great. I had to reinstall it to today because of reasons. When I wanted to set it up again, I checked to backup the Documents folder but got the message below. Also, in my File Explorer, the option to "Backup to Dropbox" is no longer there.
Running MacOS 15.3. Mac Studio. Tons of RAM and HD space. Dropbox App version 217.3.4297. I go into the preferences and click Update under Dropbox Folder updates. It does so. goes through the whole process of signing out and back in again. But the option to update is still there. Did it update?
Ever since I installed Sequoia and the latest Dropbox version I'm not able to search files stored on the Dropbox Folder. In previous Sequoia/Dropbox versions I had always been able to search files within the dropbox folder by just using Spotlight (CMD+Space) at any moment. Now it's not working. I have tried the following…
Hi there. I believe I have done what I am supposed to have done to have my dropbox files both in the cloud and on my hardd drive, but they are not being stored on the ****** drive. They are zero bytes and not available for quick view in the finder. Any suggestions. I feel as if this is something recent, not something I…
關於「同步」的功能我有很大的問題 我相信其他人也困惑很久 為什麼沒有更快、更方便的選項讓使用者可以馬上選擇資料夾進行「同步」？ 為了節省空間，我經常將資料放在雲端裡，因此我時常需要使用「同步」功能 但目前的設計，我大概需要點選4個步驟，點開層層選項， 我才能去尋找我要同步的資料夾在哪裡去進行同步 這真是太麻煩了吧 我很希望仿照目前離線資料夾的設計，在我需要時，按右鍵直接選擇我要同步，這樣會不會快很多？ 謝謝
Hi, I have and issue where when I try to update to Dropbox on File Provider (OSX 14 and 15) - the desktop app throws a message about needing to sign out. When the app logs back in it's back to to indexing and syncing without it having been updated to Dropbox on File Provider. I've tried reinstalling the desktop app and…
I have the Dropbox app on my previous tablet, the Fire HD 10. At one time Dropbox was in the Amazon app store (analogous to Google Play store). It's not there any more. The Kindle is an Android device, but Google Play apps can't reliably be installed. I assumed I'd be able to install Dropbox on the newest Fire tablet. Not…
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