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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
I my Dropbox sync to a dedicated HDD and save my files, photo, etc on that drive which is then syned to Dropbox. Since about July25, I haven't been able to access even the folders on the drive. The little blue ring just spins for a long time and then just gives up. Everything is still accessable through the app and website…
(Dell Desktop XPS 8940. 64 GB of RAM. Windows 11 Professional. Latest version of Dropbox Windows app, downloaded last week) I have a specific Dropbox folder that will not pin to quick access. When I do that, nothing happens. Yet every other dropbox folder in the same parent folder will pin to (an unpin from) quick access…
I'm having an issue when navigating through the folders in the Dropbox directory on Windows 11. It is taking approximately 30 seconds to open any folders within the Dropbox folder. I timed one just now with a stopwatch, it took 32 seconds to open a folder. Other drives on this PC load up quickly, but also other directories…
Application Affected Desktop App Device Mac Studio Operating System/Browser (if using the web) macOOS Sequoia 15.6.1 Dropbox App Version (if using the app) 203.4.8797 Question or Issue I need to sync a file on my desktop to the dropbox file. I need the desktop dropbox app to open the application to do this. Unfortunately…
EDIT: Resolved as of 9:39am EST Application Affected Dropbox account online Device Mac Mini M4 Operating System/Browser (if using the web) OS Sequoia 15.5 Question or Issue: When trying to access my Dropbox account in the latest versions of Chrome and Firefox, it times out while loading and gives me the Error 500 message.…
Integration Affected: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue I uninstalled because of space issues and used chat GPT to clear out lingering dropbox files because it was all saved to my PC. i went to reinstall and now i get installation…
Device (Desktop PC) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (230.4.8797) Question or Issue My dropbox drive is nearly full. The Manage Hard Drive Space tool/dialog stays "Loading files on your hard drive..." indefinitely. I've left it open for days at a time and the…
Device Dell XPS Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version v229.4.5167 Question or Issue Though I can access documents through Word or excel, and folders and files not in Dropbox are accessibe. But when I try to open any folder in Dropbox, or right click to display…
Dear Madam/Sir, I have a paid subscription of Dropbox and as a professional writer I use mainly Explorer and Microsoft Office with hundreds of different files and documents. I am orientated to the name of my files and documents, and therefore I don't want to see any other information, as it is very distracting and useless…
Does Dropbox have the ability to pull up laptop external hard drive files. Problem is, soon I subscribed Dropbox went crazy pulling everything. And I end up canceling and my computers C:\ is not accessible. Access is denied. Location is not available Dropbox Plan Im sure it was basic or standard. I jumped the gun and…
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