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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
For weeks the Sync Icon is busy turning. Hovering the mouse over the icon it says "indexing two files", opening the icon it says " two files ar syncing". How can I stop this? How can I find out, which files are in question? Any help appriciated, Michael
hello ,I forgot to turn off my vpn, I am not sure which log in through my dropbox account on desktop I have noticed I sometime forget to switch my vpn. does it matter if I log in with google or apple ?
HI, I got a new computer and trying to re set up the dropbox. It show the folder are unlinked and need to be deleted. How to reconnect the folders?
Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I remember it all too well, as it took us almost a month to figure out how to fix the problem. What will happen with Mac OS…
I use Dropbox Passwords on 4 devices. My iPhone and my 'old' Macbook Pro, where everything syncs and works, and my iPad and my new Macbook Pro, where nothing is synced. Both just show me the 'Start adding accounts' screen. I've been through a looong list of measures with chat support, but nothing has solved this so far.…
I am running dropbox on MacBookOS ****** Sur on my MacBook (Retina 12-inch early 2015). Suddenly the dropbox icon has disappeared from the Menu bar and when I move the dropbox folder to Favorits in Finder it is stored under iCloud Drive Any ideas ?
Since the last update, whenever I open the Dropbox app it hangs the explorer syncing files that were already synced and takes forever to complete. Upon the app starts there is always 4-5 files syncing and usually after that keeps syncing files that are already synced. This issue actually locks my ****** drive usage and…
Guys, I've noticed a bug on Dropbox Client on Ubuntu 23.10 and the same occurs on Ubuntu 24.04 LTS after a installed it from scratch on my machine. It's really a bug on the app on desktop. The problem is: the app on system tray doesnt open or show anything until the system is blocked to block screen and returns putting…
Hi - whenever I restart my Macbook Pro (after a software u/grade for example) the Dropbox app disappears and I have to do a full re-install of Dropbox otherwise nothing syncs. Any idea why, and can this be resolved? Thanks in advance for any assistance.
My dropbox will not load automatically on my mac when I start the computer. It used to, why did it stop and how do I set it up to do it automatically?
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