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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I'm trying to reply to this post https://www.dropboxforum.com/discussions/101001016/dropbox-on-file-provider-support-for-macos-questions/781551/replies/783389 but in a dropbox fashion "Replies have been turned off for this discussion": @billgdbx can you explain exactly what is the exact issue with the Apple FileProvider…
We use Dropbox through the Intranet, the host can not access the Internet, we need to open the normal use of Dropbox whitelist in the firewall, at present we only open www.Dropbox.com, but the software will show that the network connection is abnormal. If I want to use Dropbox, what other domains or IP addresses do I need…
I have not been able to find the location to change the local files on Windows 11.
Hello, the right click function on the desktop app for dropbox on my Mac has stopped appearing.. how can I bring it back? I'm using Sequoia 15.3.1 / dropbox v221.4 thank you.
Hi, Dropbox Community. I want to move all my Dropbox folders and files to a new external SSD attached to my MacBook Pro (High Sierra 10.13.6). I had to use the “Disk Utility” on my Mac to erase the format type “MacOS Extended (Journaled)” because of the error “Unsupported File System.” Erase was successful. But, now I’m…
I have used Apple's Migration Assistant to move all my content from one Mac to a new Mac. I keep all of my Dropbox files on my computer, so all my Dropbox files are transferred to the new Mac. Now Dropbox is creating a new Dropbox folder and downloading all of my files. How should I best handle this?
Hi there, Dropbox does not complete installation on a new Win 11 install that has been fully updated. This is the latest error code: I've tried different things for 2-3 days no and nothing has worked. I've rebooted, etc ad nauseum between each attempt: * Normal install * Normal install, run as admin * Offline installer *…
I'm having trouble getting Dropbox to work on a customers device. It's a brand new Win11 laptop. They have a business-subscription with several seats, of which they are the administrator. I can log in to the Web Portal without issues. Installing and signing in into the app from other devices also works. Whenever I try to…
I just bought a SanDisk 2TB drive and encrypted it with their software. There is currently only about 30GB of data on it. When I plug it in, I do not get the "Do you want to back up this drive" message, tried multiple times. The drive format is exFAT and it is attached to my PC. Any suggestions on how to get it backed up…
Hi! I just got a new Mac, installed Dropbox for MAC, and my files are all here (online only) but my context menus are not appearing. I've tried the following to no avail: * Advanced Reinstalltion * Restart of computer * Relaunch of Finder... Still no context menus when I right click! Please help! I'm on the latest version…
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