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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Dropbox icon is saying "Syncing . . . " forever. I upgraded macOS to the latest version (15.3.1) and restarted the machine. (I don't know how to update Dropbox .) "View sync issues" says "You don't have any sync issues." How can one diagnose what's going wrong?
After setting up a new MacBook Air M3 running macOS Sequoia 15.4.1, the Dropbox Finder contextual menu items (like “Share Dropbox Link”, “View on Dropbox.com”, etc.) are missing — even though Dropbox is syncing files properly. Dropbox version: 223.4.4909 Steps to Reproduce: * Install Dropbox from the official site (.dmg) *…
I live in the command line on a Mac. I have my files in ~/DropBox and this works for me. However, when do the upgrade to the latest version, it wants to move the files to CloudStorage in the hidden library folder. I don't want this.. I want my files in the user root of the user directory. my terminal command line gives me…
2 years later... I have a brand new Mac Mini M4, latest macOS Sequoia 15.5 and up-to-date Dropbox. After sleeping then Dropbox sometimes doesn't sync and I have to do exactly this -- manually locate DropboxFileProvider and Force Quit it. Synching immediately resumes. Nothing else that I've tried works. The Dropbox app…
Hi, can you PLEASE revert that new Screenshot "feature" you added in MacOS. Previously, it was possible to simply drag and drop a Screenshot into Finder or Photos right after it was taken. Now, your ****** popup shows up and drag and drop doesn't work. This worked PERFECTLY in the past and there was NO reason to touch this…
I have downloaded Dropbox, but when I go to install, it apparently begins the process. Then there is the small symbol (actually, not the dropbox symbol itself, but the space for the symbol) in the bottom right of my screen, which, when clicked says at the bottom, "Reconnecting to the internet. This may take a moment."…
Today green checks have appeared on all my files in explorer which I believe are to do with dropbox sync status. They are a large distracting annoyance. How can I get rid of them? I do remember having them a few years ago and somehow managed to stop them showing, but now the pesky buggers are back :( I can't recall what I…
Hi. Why on earth this problem is not solved already? Las time I had a new laptop 5 years ago I had same problem. Cannot merge old folder, always Dropbox renames old folder Dropbox(old) and starts to sync from cloud into fresh one? And yet again it sync's 3 days on a row (I have close to 2Tb, yes I like to have it, yes I…
Following the most recent Dropbox update the Dropbox icons no longer appear in the context menu on right-clicking a file. These were very useful, allowing me to copy a link directly without going to the website. I've tried re-installing Dropbox, and editing the registry to move Dropbox items further up the context menu…
hi. im really not liking my dropbox in file provider. is there a way to opt out and change/move it? thanks
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