Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I am using Macos 26 public beta and Dropbox Beta Build 230.3.8686 on my Imac. My Dropbox storage is on an external SSD. All of the local files show a cloud with an ! in the middle. The message states “Cannot connect with helper app.” I would appreciate any help. Thanks, Kyle
Hi - my dropbox icon keeps dissapearing from the taskbar of my MacBook Pro (Retina, 13-inch, Early 2015). I am running High Sierra 10.13.6 and my dropbox is version 228.4.5567. When the icon dissappears files stop syncing. I can also no longer open dropbox from an icon placed in the toolbar but have to double click the…
Every time when I try to update to file provider, it starts the update. The App restart and I see "Update in Progress" and then "Log out". After the logon everything is as it was before. Tried it several times, with reboot in between. MAC OS: 15.4.1 Dropbox App: 222.4.5042
Hey there, i would like some advice on what is the best practice to change the drive letter on a few workstations to the same drive letter. Currently we have a few workstations with a team dropbox account on different internal drives. For instance, - Workstation 1 has dropbox on 😧 - Workstation 2 has dropbox on F: -…
Hi, Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself. By this, I mean, Dropbox will still be installed, we can navigate VIA finder, however we are suddenly unable to open the files. When we navigate to Dropbox on the menubar, the icon has been…
OK, so the day I dreaded seems to have finally come. Dropbox rolled out its "new appearance model" to production, bringing the end of the era of status icons overlaid on program icons and, instead, in their own neat little column carved out for themselves. Yes, my Dropbox updated today to version 227.4.4774. 🙄🙄 So, in the…
Dropbox has worked fine for many years on my Lenovo Thinkpad X1, then suddenly stopped working. The link on the start menu became inactive. Starting Dropbox from dropbox.exe directly said the installation was corrupt. I have downloaded the Installer and the Off-line installer and both give the message "Installation failed.…
When I try to start launch the Dropbox GUI after installing Dropbox (from the Dropbox website) on my Linux Mint desktop, it just flashes and disappears. How can I fix this? Alternatively, how can I change the location of the Dropbox directory from the command line?
I am using a new Mac mini 4 and this is the first time I've not been able to have Dropbox use an external drive to store dropbox data. There is a pop-up above the (i) in the preferences for Sync that says that this version of Mac OS requires cloud storage to be in a specific place. BUT I don't want Cloud Storage. I want…
I just installed the app on my mac, and now the menu bar icon keeps blinking in and out. When I can see it and click on it, a window opens briefly then shuts again. I'd like to uninstall and reinstall but when I try to uninstall from finder, it tells me the app can't be deleted because it's currently open. In Activity…
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