Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Operating System/Browser (if using the web) Windows 10 Pro Question or Issue The new Dropbox app seems to be completely messed up after the last forced update. The installer does not work on my system (while I can install any other application without issues), so I cannot install it. The old version I was using for years…
Hello.... I have Kubuntu 24.04 and Fedora 42 KDE distro in my machine. Each have Dropbox installed. My question is: How to set a single Dropbox folder for those 2 distros with same Dropbox account? My goal is: To preserve storage space. Thank you in advance. [EDIT] Here are steps I have done: * Install Dropbox on Kubuntu…
I am using Dropbox on my MacBook Air. It was working normally, but a few days ago I upgraded my OS to macOS Sonoma 14.7.8 and since then I have not been able to log in or sync Dropbox on my Mac. I have uninstalled and reinstalled Dropbox several times, but it still does not work. I first downloaded the…
I have downloaded several versions on the installer for dropbox on a new to me lenovo PC running windows 11 It's a clean W11 install, no previous dropbox installs but I always get the same error when trying to run any dropbox installer .exe (even as as an admin). screenshot of error attached always the same message even…
Application Affected Dropbox for Windows Device Dell Latitude 5520, 5550 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 232.4.5988, 233.4.4901 Question or Issue Two users in my organization have started having a problem where their files are no longer syncing. The tray…
Application Affected Dropbox desktop (basic) Device HP Z400 Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 224.4.4811 offline installer 64 bit Question or Issue Dropbox kept asking me to update, but when I download the update is say "On your marks..." then the window…
Application Affected Dropbox, Windows File Explorer Device Desktop PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.4.4938 Question or Issue I seem to have lost all the options that happen when you right-click an item in the File Explorer in Windows. It used to appear…
Dropbox Issues For years I’ve successfully had Dropbox located on my D drive of both my desktop and my old laptop, which has a second drive. When I bought My new laptop earlier this year, with only a C drive, I naturally wished to have Dropbox there. However, when I did this, a new version of it was also inadvertently put…
If this is the update that has changed the way the icons are displayed, then its a complete shambles. We now need an extra column in the folder window to show the status of files and folders. This is completely unnecessary - the way it was before worked perfectly well. Also, when I make a folder online only, ALL the icons…
Application Affected Dropbox for Windows Device Microsoft Surface Pro 0 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 232.4.5988 Question or Issue Dropbox updated to 232.4.5988 this Wednesday, as announced by the app with much fanfare. The new app uses the Windows sync icons,…
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