Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
Dropbox Plan Family Payment Method Card How did you upgrade? Directly through the Dropbox website Question or Issue Hello - I received several emails letting me know that my Dropbox passwords would be going away. My passwords are stored in Dashlane. Do I change them in Dashlane? Thank you - Sarah
Dropbox Plan Basic. Are you a Team Member or Admin? No. Do you have access to the email linked to the account? Yes. Are there any devices connected to your Dropbox account? Yes, my computer is. Question or Issue Hello, I am trying to access my Dropbox Passwords data until it is shut down. It asks me to check for a…
Device (Tablet) Operating System/Browser(Android 14/ Chrome) Question or Issue I'm trying to download from Google Play Store the Dropbox app on my new tablet equipped with Android 14, but it's not possibile since "Google Play" says "THIS APP WILL NOT WORK ON YR DEVICE". What can I do?
Currently have Dropbox 221.4.5365. Windows 11 Pro 24H2, OS build 26100.4946. Got a message saying my dropbox is out of date and if I don't update within 7 days it'll stop working. Downloaded update. It says "on your marks" with a progress bar for like 2 seconds then disappears. Nothing ever happens. Downloaded offline…
I saw someone else posted and it was incorrectly marked as 'solved'. Anyways here's the real fix. In Astrill, hold Ctrl and click hamburger icon - help -LSP uninstall. Dropbox will load/install again
I recently reinstalled Windows on my PC, and after setting up the Dropbox application again, it created a new Dropbox folder on my desktop instead of linking to the existing one from my previous installation. Now I have two Dropbox folders: The old folder: contains all my files synced before reinstalling Windows. The new…
Using any browser on my PC (chrome/edge/firefox) I continue getting the err_connection_refused error when trying to access Dropbox.com the connection works from other devices (iPhone / iPad) connected via the same WiFi network i tried clearing cookies and browser history but this does not solves the do you have any idea on…
Application Affected (Dropbox desktop) Device (MacBook Pro) Operating System/Browser (if using the web) (macOS15.6) Dropbox App Version (if using the app) (234.4.5591) Question or Issue I get a 'Sign in to a team account' error when I try to add my business account to my personal free account.
Question or Issue I have a personal Dropbox account and am a member of a business account. I want to be able to access my personal account and the business account that I am a member of from Windows Explorer.
Application Affected Dropbox app Device Dell inspiron 15 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Can't find this information-- I don't see an "about" section anywhere. As far as I know, it's up to date Question or Issue I'm using the dropbox app on my newish computer (7…
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