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Application Affected Dropbox Desktop App Max Device M1 MAX MacBookPro Operating System/Browser (if using the web) macOS 15.7.1 Dropbox App Version (if using the app) 235.4.5905 Question or Issue Dropbox will not let me open. Ive tried uninstalling, re-installing advanced etc etc but nothing is working. I recently opted out…
Application Affected Dropbox Windows 11 Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (235.4.5905, assuming the installed apps screen is correct) Question or Issue Hello, I've been trying since last night to uninstall the app for Windows 11. It'll make it about 3/4 of the…
On my PC, I use Dropbox as the primary user/administrator. My wife also uses my PC and has her own username and password, but she doesn't use Dropbox. Yet, every time she logs in, she sees the Dropbox home screen and is asked for a username and password. How can I prevent her from seeing that login screen?
Application Affected (Dropbox Desktop) Device (Intel desktop PC) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (235.4.5905) Question or Issue Dropbox is stuck on "Downloading 4,861 files..." as seen on the tooltip if hovering over the app icon on the windows notification…
I have a basic account and recently bought a new laptop that I want to sync to my account. I currently have my phone, desktop, and old laptop synced. Since the standard account only allows 3 devices, how do I remove my old laptop and add my new one?
Application Affected Dropbox online and offline installer (both 222 and 235 versions) Device Dell ECT1250 Operating System/Browser (if using the web) Windows 11 25H2 Question or Issue New computer attempting to add dropbox. Migration from old PC (Win11) using PCMover did not bring Dropbox across. Dropbox is still working…
Hi. Is this posible, to instal and sync data from pc to mobile phone, if i dont have dropbox there, but maybe i can install it from pc? Thank you.
Application Affected: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Hi Dropbox team, I’ve encountered a consistent issue with Dropbox icon overlays in Windows File Explorer. When Dropbox is not running at system startup, synced files show incorrect brown box…
Application Affected Dropbox Device HP Probook 650 Operating System/Browser (if using the web) Windows 10 Pro Dropbox App Version (if using the app) none at this moment, not able to install My dropbox recently popped up a message that I had to update the app. It also stopped syncing. So I downloaded the installer for the…
I'm on a Mac Apple M2 Pro running Sequoia 15.6.1. I used to have a Dropbox icon in my menu bar from which I could access my files and see notifications. Now when I launch the app, it opens in a finder window. The menu icon is missing and the Desktop app doesn't open. I have redownloaded Dropbox and restarted, but this…
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