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Trying to reconnect my old windows PC to my dropbox account, I get stuck-in, rename dropbox folder, and "starting" loop, but the new dropbox folder is alway empty and the dropbox app seems to disappear without ever syncing or actually finishing the start up. I have deleted this device and reconnected it in the past without…
Application affected: Dropbox 235.4.5905 Device: MacBook Air 12-inch M4 2025 OS: Sequoia 16.5 My Dropox can't finish syncing this one file, a Word .docx , 3.1 MB. It's been saying 'Syncing <file>' for 2 days straight... This has stopped other files from syncing as well -- after this file got stuck, all other files I try to…
Hi all, We recently uninstalled Dropbox and then reinstalled it. It started syncing and ran for about 36 hours before system completely crashed — the BIOS screen came up and there was nothing we could do. Took it to a computer tech to get it running again. We tried reinstalling Dropbox again, but the same thing happened —…
I'm using Ubuntu. Dropbix used to work fine on my system but recently something happened and when trying to sync files, the memory usage rapidly increases to max up 32 GB RAM, and then the system freezes and the Dropbox apps shut down. This happens when trying to upload a small file. What could lead to such a behavior?
The Mac community has been made aware that apps making use of the electron framework leading to significant slowdowns in Mac OS 26 (Tahoe). A previous posting here noted that Dropbox is one such app. A new version (235.4.5905) claimed to fix the problem, and the thread was marked "SOLVED", so I'm opening a new thread.…
All the literature in Dropbox indicates we have until October 25 (today) to save our passwords, but I was already shut out as of this morning. The language was vague, sometimes indicating "on" or "by" 10/25, but also this "After October 28, 2025, all Dropbox Passwords data will be permanently and securely deleted." Does…
Application Affected Dropbox synch location Device Dell laptops and Pixel phone Operating System/Browser (if using the web) Windows 11, Chrome and DuckDuckGo Dropbox App Version (if using the app) New install on 2025/10/15 Question or Issue At the conclusion of https://help.dropbox.com/installs/advanced-reinstall is a…
Some software don't work with whitespace in the folder name, and Dropbox Business forces the folder to be named "Business Name Dropbox", causing some software to crash if the Dropbox folder is the working directory. This means that a standard Dropbox account will work properly on Linux, while a Business account will not…
Application Affected Dropbox Device Mac Operating System/Browser (if using the web) macOS 26 Dropbox App Version (if using the app) 234.3.5480 Question or Issue Recent discussions have identified an issue with the electron framework leading to significant slowdowns in Mac OS 26 (Tahoe). You can see a good description of…
Application Affected Dropbox Desktop App Max Device M1 MAX MacBookPro Operating System/Browser (if using the web) macOS 15.7.1 Dropbox App Version (if using the app) 235.4.5905 Question or Issue Dropbox will not let me open. Ive tried uninstalling, re-installing advanced etc etc but nothing is working. I recently opted out…
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