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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Application Affected Windows shutdown Device HP Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz, 8 GB Operating System/Browser (if using the web) Windows 10 version 10.0.19045 Dropbox App Version (if using the app) 229.4.5197 full version Question or Issue Every time I shut down my computer, it sits and waits for a…
I’ve been deploying Dropbox via a custom postinstall script to extract the HelperTools without prompting for admin credentials. This approach has worked for previous versions. With the current version, however, I now see an admin prompt after installation. If I decline, Dropbox shows the badge: "Dropbox is not updating…
I have a new HP laptop with 32 GB of RAM and Win11. Dropbox worked well on my old Dell PC with only 8 GB RAM and Win10. On my HP, Dropbox is using so much memory, 21 GB (and 20% of the CPU) that it is slowly down everything else. And, no files are being synced. All up-to-date. Any suggestions? I keep having to end the…
I've recently seen warnings that dropbox will not continue syncing unless we update Mac OS to a newer version. I get it, 10.14 is old. The issue our company has is that we have a series of computers which require 10.14.6 in order to run 32 bit applications that there are no replacements for. 10.15 and up will not run 32bit…
Ever since this update was forced upon us, my File Explorer no longer works properly. It takes forever to load with a green bar at the top and white icons. When it does finally load, if I click on a file to either open it or copy it or whatever, I get the blue donut and nothing happens for ages. I have to go away and do…
If I boot/run my Mac exclusively from an external system drive, does Dropbox work OK? I imagine that if the drive was removed suddenly, the system would crash before Dropbox had chance to delete (m)any files. Does anyone have experience with this setup? I cannot use the File Provider version of Dropbox because I am already…
I have files in a folder Library>Audio>Presets that are constantly updated but there is no way to add this folder to the desktop app. The workaround is to copy the folder to another folder to have it uploaded. Duplicating data on the host machine is not ideal. Can we have an option where we can perhaps type the folder…
I am using Macos 26 public beta and Dropbox Beta Build 230.3.8686 on my Imac. My Dropbox storage is on an external SSD. All of the local files show a cloud with an ! in the middle. The message states “Cannot connect with helper app.” I would appreciate any help. Thanks, Kyle
Hi - my dropbox icon keeps dissapearing from the taskbar of my MacBook Pro (Retina, 13-inch, Early 2015). I am running High Sierra 10.13.6 and my dropbox is version 228.4.5567. When the icon dissappears files stop syncing. I can also no longer open dropbox from an icon placed in the toolbar but have to double click the…
Every time when I try to update to file provider, it starts the update. The App restart and I see "Update in Progress" and then "Log out". After the logon everything is as it was before. Tried it several times, with reboot in between. MAC OS: 15.4.1 Dropbox App: 222.4.5042
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