Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
Application Affected Dropbox .) Device iMac Operating System/Browser (if using the web) (sequoia) Dropbox App Version (if using the app) Hi. I had to re-install sequoia and consequently everything else. The dropbox desktop installation invents some strange apple related account which is empty - and I can't connect it to my…
Device (Dell XPS 9320) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) v234.4.5591 Dropbox Plan (Plus) Since upgrading to Windows 11 two days ago, Windows Search (Explorer search) no longer finds files stored in my Dropbox folder. On Windows 10, I used to add the Dropbox…
Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Question or Issue Earlier today used Laplink PCmover Professional to migrate from an old Win10 PC to a new Win11 PC. Generally fine but then started getting Dropbox alerts that using way too much space, which hadn't been an issue!…
Application Affected (Dropbox) Device (Powerspec PC) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue I've seen a couple of questions bring this up but it never gets answered. I'm in the middle of the loop with reinstallation after having to go…
Hi all, I wasn't sure where to post this but this seemed like best place. I applied for the Staff Product Manager, Dash Growth (https://jobs.dropbox.com/listing/6983636) position, and the first line states: For this role, we are hiring in Zones 2 and 3. Which is great, because I live in Zone 2 (Colorado). I later received…
Application Affected (Dropbox Paper, Dropbox Website) Device (Windows PC) Operating System/Browser (if using the web) (Windows 11, All Browsers) Dropbox App Version (if using the app) (232.4.5988) ISP ****** Media Issue: Any time I visit Dropbox.com my Internet crashes on my PC. I can visit dropbox.com on my phone…
Application Affected Dropbox program on PC Device (HP laptop) Operating System/Browser (if using the web) (Windows 10.) Question or Issue I have Dropbox running on an old machine. I would like to put it onto a second, new laptop, but when I install it on the new machine, I never saw any option to tell it that I have a…
On Windows, if a file is changed on another device, I want to keep a backup locally before it is replaced.
Device HP Elite 8200 Operating System/Browser (if using the web) WIndows 10 Pro v22H2 ESO Dropbox App Version (if using the app) (234.4.5905) See attachment The four subfolders Year 2021, Year 2022, Year 2023 and Year 2024 are in a parent folder called "Film Archives" which is set to "online-only". The parent folder shows…
Device Dell Inspiron 3480 AOI Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) On my phone it is 448.2.2; I can't find an app version in my computer settings. Question or Issue My computer was going into the shop so I moved all of my important, personal files from my Desktop to…
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