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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Paper is badly outdated and it needs an update. It's been years and dropbox paper team had been procrastinating. If an official release for this takes time. Can we get access to latest working beta build of this app? Application Affected Dropbox Paper Device Pixel 8, Pixel 9, Samsung Galaxy Ultra and so on. Operating…
Dropbox Plan (Plus.) Device (Alienware Aurora. R11) Operating System/Browser (if using the web) (Windows 11,) Dropbox App Version (if using the app): N/A Question or Issue My 2TB data disk (D:) was getting full so I decided to upgrade to a 4TB disk. I seemed simple enough to install the larger disk, copy Dropbox files to…
I've moved Dropbox location from system drive to other drive (from Preferences -> Sync -> Change location). It completed moving after 5 hours. It's been few days since the move and the app is stuck now at "Downloading 31 files...". In Explorer, most of the files have this icon: I have enough disk space on my PC, enough…
Integration Affected Dropbox Passwords Device Dell Desktop PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) N/A Question or Issue Objective: Export Password data to CSV file. I'm using the Dropbox extension on Brave (Chrome-based web browser). I've tried to follow the…
Hi, currently we can only join one single team in Dropbox (in the app, to have our personnal 2Tb folder, PLUS a buisness/team folder from client A for example that pays for 40Tb.) If we work for client B who pays DB for 25 TB, we cannot join this team, we cannot as a team make use of these 25TB we pay for, as we're already…
I have been using Dropbox for years but on several occasions I've had to reinstall and then fight with dropbox to use the folder that is already there instead of insisting on re-downloading terabytes of data. How hard could it be to have a step in the install that asks if you want to re-link to an existing folder? Or use…
I was in China and then my Dropbox suddenly malfunctioned. Basically the Dropbox for Windows 11 app doesn't load. I thought it was just my computer or Dropbox being wonky, so after many tries to restart Dropbox, I uninstalled Dropbox and then redownloaded and installed it again. Same issues all over again. And then finally…
I'm running Dropbox on Fedora 42 (Linux). Each time I do a software update for the computer, this warning shows when I log in: Do I really have to reinstall Dropbox each time? This is confusing.
File Provider uses Apple's updated File Provider (API) to more deeply integrate with macOS and fix issues related to opening online-only files in third-party applications. Some of the changes you can expect to see are as follows: * Sync Icons: Now managed by macOS, these match the updated system appearance. * Sync…
Application Affected Dropbox Mac version Device Mac Mini M4 Operating System/Browser (if using the web) Sequoia 15.6.1 Dropbox App Version (if using the app) v230.4.8797 Question or Issue Because my internal drive is only 256 GB, I set up Dropbox on an external SSD (Samsung T7 2 TB, APFS encrypted) so I can keep my files…
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