Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Please help me with the app for my PC I've been trying to intsall the app but it won't start. I already used revo uninstaller to delete all the files and deleted them manually but it didn't help. It installs but it won't open. I've tried several times and changed the account. Nothing helps. Can someone please help me?…
Device Macbook Pro Operating System/Browser (if using the web) Sequoia Pretty much what the subject says. After an update it seems Dropbox automatically began backing up those folders. I'm fine with that but the aliases DB created aren't working properly. I suspect it's due to the fact that the new backup folder (Mac)…
Forgive me if I'm being stupid here, but no matter which version of the above I try to download, the link just redirects me to my Dropbox home and not a download... I've tried on multiple devices, multiple browsers, and both logged in and logged out of my Dropbox account but the same happens... Do I need some kind of…
I was able to signing previously, but after a system restore and reinstallation of the MacOS, this is the only application giving an error. This is the error: bn.BUILD_KEY: Dropbox bn.VERSION: 228.4.5567 bn.constants.WINDOWS_SHELL_EXT_VERSION: 80 bn.is_frozen: True machine_id: 24bad416-b43f-52a8-9ff3-909263253e76 pid: 1685…
About a week ago, the dropbox app from my system tray disappeared after a regular reboot. Previously it worked fine. I have an open ticket with dropbox but after a week everything they have suggested I try has not worked. I have Windows 11 and the app is working on my machine at work and on my husband's computer, which is…
Starting Dropbox (which happens automatically when I logon gives the error DropboxInfiniteProxyHelper quit unexpectedly. This seems to be due to an invalid code signature. See the trace below. Mac Os X 11.6.7 Dropbox 231.4.5770 I tried re-downloading and restarting Dropbox, but with the same results. Process:…
I installed Dropbox on a new computer running Windows 11, and the local Dropbox folder does not display any files or folders—it is completely empty while Dropbox has been showing "Indexing" for over 15 hours. I've already tried uninstalling and reinstalling, but the problem persists. I also selected a few folders and files…
Paper is badly outdated and it needs an update. It's been years and dropbox paper team had been procrastinating. If an official release for this takes time. Can we get access to latest working beta build of this app? Application Affected Dropbox Paper Device Pixel 8, Pixel 9, Samsung Galaxy Ultra and so on. Operating…
Dropbox Plan (Plus.) Device (Alienware Aurora. R11) Operating System/Browser (if using the web) (Windows 11,) Dropbox App Version (if using the app): N/A Question or Issue My 2TB data disk (D:) was getting full so I decided to upgrade to a 4TB disk. I seemed simple enough to install the larger disk, copy Dropbox files to…
I've moved Dropbox location from system drive to other drive (from Preferences -> Sync -> Change location). It completed moving after 5 hours. It's been few days since the move and the app is stuck now at "Downloading 31 files...". In Explorer, most of the files have this icon: I have enough disk space on my PC, enough…
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