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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
MacOS: 15.7.7 Dropbox: 260.4.2926 It seems this issue has been happening for a while, when searching files/folders through spotlight or Finder, no results are shown. Making the files/folders available offline do not make them show up. I've tried the following without success: Spotlight Privacy > Click the plus and select…
Opening the "right-click actions" opens a new window, which keeps resizing on its own - its right and bottom borders just keep slowly moving and moving, eventually moving past the screen size (there doesn't seem to be a limit). And the resize border is inactive, so you can't even resize it back. The forum is, of course,…
I have been having trouble recently opening dropbox files on my mac laptop, so I decided to make more folders available offline. I used the app's Sync and Storage option and selected a folder with many subfolders to download to my hard drive. It began creating copies of the subfolders. These appear to contain data, they…
Out of the blue, while I was using DropBox on the website, the search just started to not work properly. Some files show up, but they do so in a random order, and the results vary based on capitalization. My files are all photos, but when I click on that bar only some show up as well, despite the fact that I've checked…
I have a personal account and a team account. The team account is hosted on my Mac running macOS Tahoe. When I try to log in to my personal dropbox the team account opens. How can I open the personal account?
When will you please give us the ability to to remove (not show) certain recently opened files from the Dropbox app on our PC's Apologies if this has been fixed but i did research and it still appears to be an issue
I recently built a new computer and took my old SSD which was only used for Dropbox files and connected it to my new computer. After doing this, its been stuck on indexing for days. I first saw it stopped indexing due to a corrupt file, so I removed it and indexing moved along from 157,177 files to 157,076 files. Since…
Files originally stored in the /user/document/dropbox automatically moved to new location ~Library/CloudStorage/Dropbox despite after checking the Opt Out option while reinstalling. Despite I have tried many times to remove the previous version settings (see link below), I will see new files being synced into my…
I'm on a Mac and my files are saving locally and syncing to the cloud perfectly, but all of a sudden they are not appearing in my recent items. I have quit Dropbox and restarted it. I have also logged out of the account and logged back in. It reindexed but the problem remained. Any advice would be hugely appreciated. Thank…
It looks like Dropbox has recently become inaccessible in Kazakhstan. Many users here can no longer access the website or sync their files without using a VPN. I also checked an availability monitoring site, and it confirms that Dropbox is being blocked: link. Could you please confirm whether you're aware of this issue? Is…
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