Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I recently reinstalled Windows on my PC, and after setting up the Dropbox application again, it created a new Dropbox folder on my desktop instead of linking to the existing one from my previous installation. Now I have two Dropbox folders: The old folder: contains all my files synced before reinstalling Windows. The new…
Using any browser on my PC (chrome/edge/firefox) I continue getting the err_connection_refused error when trying to access Dropbox.com the connection works from other devices (iPhone / iPad) connected via the same WiFi network i tried clearing cookies and browser history but this does not solves the do you have any idea on…
Application Affected (Dropbox desktop) Device (MacBook Pro) Operating System/Browser (if using the web) (macOS15.6) Dropbox App Version (if using the app) (234.4.5591) Question or Issue I get a 'Sign in to a team account' error when I try to add my business account to my personal free account.
Question or Issue I have a personal Dropbox account and am a member of a business account. I want to be able to access my personal account and the business account that I am a member of from Windows Explorer.
Application Affected Dropbox app Device Dell inspiron 15 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Can't find this information-- I don't see an "about" section anywhere. As far as I know, it's up to date Question or Issue I'm using the dropbox app on my newish computer (7…
I've been using the Dropbox Passwords on my computer and phone and not sure what I'm going to do without it! What are other Dropbox users going to do now? I'd welcome any suggestions.
Hi, recently I received a notification indicating that Dropbox needed to be updated and I attempted to update it however I received an error message indicating that the "installer failed to start." I decided to uninstall Dropbox and did so, apparently successfully, but on attempting the install again I still receive the…
I uninstalled the Dropbox app from my laptop as its file structure would not sync with the web version. When I reinstalled it, it had retained the old incorrect file structure; I uninstalled it again using this article (which I may have misunderstood as I am not technically minded) How to run an advanced reinstall of…
Device (Lenovo IdeaPad Slim 5) Operating System/Browser (if using the web) (Windows 11, Firefox 143.0.4) Question or Issue I recently created a new Dropbox Basic account for work purposes, and whenever I log in via the web interface, I see a small black box with a rocket icon in the lower-left corner. It invites me to…
Device (Lenovo IdeaPad Slim 5) Operating System/Browser (if using the web) (Windows 11, Firefox 143.0.4) Question or Issue I just tried to report a problem on the Web UI. When copying texts from another web window, and after writing the message, I receive the error message "Content Not Published - Your post contains…
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