Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Application Affected Dropbox desktop app Device Asus T100TA Operating System/Browser (if using the web) Windows 10 Home 22H2 19045.6691/Microsoft Edge Dropbox App Version (if using the app) Question or Issue I can download the desktop app but can't install it, getting the message that the app can't run on my PC. I think my…
Application Affected - Dropbox app on MacBook Device - MacBook Dropbox App Version (if using the app) - can't open the app to see, but have tried to reinstall Question or Issue Hello! I'm hoping someone can help me. A couple of days ago I started getting an error message that the Dropbox app on my MacBook couldn't open. I…
Application Affected (Dropbox) Device (Lenovo IdeaPad 5 Convertible Laptop.) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) Error Unable to de-install Dropbox. Ensured that 3 Dropbox services have stopped. Tried to de-DropboxE64.88.0.dllinstall manually. Didn't work. In…
Syncing with my Windows desktop computer has recently stopped. This function has worked very well ever since I've been a Dropbox user, until now. I also received a message that my version of Dropbox was out of date and should be updated. I selected "Update" and downloaded dropboxinstaller. exe. When I opened the installer,…
Application Affected Drobox Sync Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) Latest - downloaded yesterday Question or Issue Migrated a profile on a Windows computer to a new user yesterday using ProfileWiz. New user but the profile including the path to the profile…
Application Affected Dropbox Device MacMini M1 Operating System/Browser (if using the web) MacOS Tahoe 26.1 Dropbox App Version (if using the app) 238.4.6075 Question or Issue I have installed Dropbox and given it full disk access and accessibility access, restarted, but when I click to the Dropbox folder, I see the…
I am an avid user of Adobe Bridge for my workflow. DropBox gave me a message that it was moving to the "locations" folder of my Mac and no longer in hard drive location as a folder. I wish I never clicked Yes to that. I can no longer see my DropBox folder structure within Bridge. Is there a way to undo the "locations"…
There's over 200GB of 'log' files on my computer under: [Users/[user]/AppData/Local/Dropbox/logs] My Dropbox app (for desktop) is currently syncing, but I only have 20GB left on my drive and it's stopping me from working. What are the log files, and will they be cleared automatically once finished? Are they safe to delete?…
Dropbox app is not available after restart despite numerous re-installs, advanced reinstall, disabling firewall. App is only functional when opening and signing into dropbox website, select INSTALL DESKTOP APP and install app. OPEN DROPBOX UPON STARTUP is selected. I have also tried toggling the switch off and restarting,…
It is allow to link a professional and personal account. It would be amazing to have two (or more) business accounts on the desktop.
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