Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
All the literature in Dropbox indicates we have until October 25 (today) to save our passwords, but I was already shut out as of this morning. The language was vague, sometimes indicating "on" or "by" 10/25, but also this "After October 28, 2025, all Dropbox Passwords data will be permanently and securely deleted." Does…
Application Affected Dropbox synch location Device Dell laptops and Pixel phone Operating System/Browser (if using the web) Windows 11, Chrome and DuckDuckGo Dropbox App Version (if using the app) New install on 2025/10/15 Question or Issue At the conclusion of https://help.dropbox.com/installs/advanced-reinstall is a…
Some software don't work with whitespace in the folder name, and Dropbox Business forces the folder to be named "Business Name Dropbox", causing some software to crash if the Dropbox folder is the working directory. This means that a standard Dropbox account will work properly on Linux, while a Business account will not…
Application Affected Dropbox Device Mac Operating System/Browser (if using the web) macOS 26 Dropbox App Version (if using the app) 234.3.5480 Question or Issue Recent discussions have identified an issue with the electron framework leading to significant slowdowns in Mac OS 26 (Tahoe). You can see a good description of…
Application Affected Dropbox Desktop App Max Device M1 MAX MacBookPro Operating System/Browser (if using the web) macOS 15.7.1 Dropbox App Version (if using the app) 235.4.5905 Question or Issue Dropbox will not let me open. Ive tried uninstalling, re-installing advanced etc etc but nothing is working. I recently opted out…
Application Affected Dropbox Windows 11 Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (235.4.5905, assuming the installed apps screen is correct) Question or Issue Hello, I've been trying since last night to uninstall the app for Windows 11. It'll make it about 3/4 of the…
On my PC, I use Dropbox as the primary user/administrator. My wife also uses my PC and has her own username and password, but she doesn't use Dropbox. Yet, every time she logs in, she sees the Dropbox home screen and is asked for a username and password. How can I prevent her from seeing that login screen?
Application Affected (Dropbox Desktop) Device (Intel desktop PC) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (235.4.5905) Question or Issue Dropbox is stuck on "Downloading 4,861 files..." as seen on the tooltip if hovering over the app icon on the windows notification…
I have a basic account and recently bought a new laptop that I want to sync to my account. I currently have my phone, desktop, and old laptop synced. Since the standard account only allows 3 devices, how do I remove my old laptop and add my new one?
Application Affected Dropbox online and offline installer (both 222 and 235 versions) Device Dell ECT1250 Operating System/Browser (if using the web) Windows 11 25H2 Question or Issue New computer attempting to add dropbox. Migration from old PC (Win11) using PCMover did not bring Dropbox across. Dropbox is still working…
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