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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
Question or Issue Used callback request, and I get this: "You are being helped by Dropbox Support." What does this mean? It's been over two hours. After twenty years, I guess I have to move on. I lose work when I can't get people their files.
Application Affected linux client Device Fedora 42 qubes vm Operating System/Browser (if using the web) Fedora 42 Dropbox App Version (if using the app) nautilus-dropbox.x86_64 2025.05.20-1.fc42 @commandline Question or Issue dnf update is not working. It's giving me a 404 error from a dropbox url. As you can see in the…
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We started experiencing certificate issues with dropbox jar file libraries a week ago, for 2 days then resolved. Today we are experiencing t6he same. Our Apps cannot access the files. The error message log is as below: com.dropbox.core.NetworkIOException: sun.security.validator.ValidatorException: PKIX path building…
Device (Macbook Pro 2019) Operating System/Browser (if using the web) (macOS Sequoia 15.7.3) Dropbox App Version/Browser Version (Safari version 26.2 (20623.1.14.18.4)) Question or Issue I cannot access my account via this device, eventhough it works in my friend's device. When I refreshed the page, it seemed ok but after…
Hello Dropbox people. I see the setting is now in the Mac App but it doesn't work until you open the settings. So this means if you reboot your computer, or quit and restart DropBox, it goes back to using the light theme even if you picked dark. It's kind of annoying to have to go into settings each time to fix this.
Regarding an issues raised across several other posts: * Like this one * And this one Dropbox installations can result in persistent system issues on Debian 13. In an attempt to save others some headache, here's a few details I found helpful while attempting to fix the issue. * Note that Debian isn't supported by Dropbox.…
Application Affected (Dropbox Android app.) Device (Vertu Aster, Blackberry Priv) Operating System/Browser (Android 4.4.2, Android 6.0.1.) Dropbox App Version (314.2.4, 190.2.2) Hello I have been a long-time Dropbox user and rely on your service for storing and accessing important files across multiple devices. My primary…
Operating System Arch Linux Operating System and Dropbox Version are the latest. I installed a new Arch Linux OS yesterday, and today Dropbox completely destroyed it by its endless default auto-syncing feature. I have to reinstall the OS again. So basically, Dropbox has a default setting of downloading (syncing) every…
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