Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Application Affected Dropbox Device PC Operating System/Browser (if using the web) Windows 11 For years, I've been using Dropbox on my PC without any problems. But today, something happened: for some unknown reason, the PC client lost authorization and asked me to log in again, as if I were launching it for the first time.…
Received update last night while working with other programs. It did a lot of syncing and indexing for about half an hour. Can anyone tell me what this was all about?
Why are my files now being automatically set to online only with the newest update? This is the most idiotic thing Dropbox has done yet. I don't care if there is a new interface on my desktop. I do care if now all the files I thought were actually on my HD are now gone. Thanks for wasting my bandwidth as I re-download…
Application Affected Dropbox for Windows Device Desktop Operating System/Browser (if using the web) Win11 Dropbox App Version (if using the app)Latest Question or Issue Every single day, the Dropbox app has started popping up a notification that my Dropbox is full and wants me to upgrade. I am well aware that my Dropbox is…
Hi, I just received an email about the new desktop app so I downloaded it and tried to install it but the install fails with an error on libglib2. My system is a new install of Ubuntu Mate 24.04 with version 2.80.0-6ubuntu3.1 of glib2 which is >= 2.40
Application Affected Dropbox Device Lenovo Xiaoxin Mini PC Operating System/Browser (if using the web) Debian13 Dropbox App Version (if using the app) 237.3.5516 Question or Issue Within a few minutes of starting Dropbox, it consumes most of my machine's memory. My machine has a total of 32GB of RAM, and when it reaches…
Device Macbook Air 13 inch M4 2025 Operating System/Browser (if using the web) Mac OS Tahoe 26.0.1 Dropbox Plan Dropbox Basic Question or Issue I have a new Macbook. I accidentally let Dropbox have my screenshots instead of going to my Macbook Desktop. I cannot get it to stop. I don't see any of the suggested options (back…
(Windows) Many customers have been wanting an option to remove these green sync status checkmarks for nearly 10 years. If business is serious about communicating a file's status, do it via a tag or custom Explorer field or something we can opt into. These checkmarks, especially in thumbnail view with images are really…
Application Affected Dropbox .) Device iMac Operating System/Browser (if using the web) (sequoia) Dropbox App Version (if using the app) Hi. I had to re-install sequoia and consequently everything else. The dropbox desktop installation invents some strange apple related account which is empty - and I can't connect it to my…
Device (Dell XPS 9320) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) v234.4.5591 Dropbox Plan (Plus) Since upgrading to Windows 11 two days ago, Windows Search (Explorer search) no longer finds files stored in my Dropbox folder. On Windows 10, I used to add the Dropbox…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
