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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Hi all, I wasn't sure where to post this but this seemed like best place. I applied for the Staff Product Manager, Dash Growth (https://jobs.dropbox.com/listing/6983636) position, and the first line states: For this role, we are hiring in Zones 2 and 3. Which is great, because I live in Zone 2 (Colorado). I later received…
Application Affected (Dropbox Paper, Dropbox Website) Device (Windows PC) Operating System/Browser (if using the web) (Windows 11, All Browsers) Dropbox App Version (if using the app) (232.4.5988) ISP Virgin Media Issue: Any time I visit Dropbox.com my Internet crashes on my PC. I can visit dropbox.com on my phone…
Application Affected Dropbox program on PC Device (HP laptop) Operating System/Browser (if using the web) (Windows 10.) Question or Issue I have Dropbox running on an old machine. I would like to put it onto a second, new laptop, but when I install it on the new machine, I never saw any option to tell it that I have a…
On Windows, if a file is changed on another device, I want to keep a backup locally before it is replaced.
Device HP Elite 8200 Operating System/Browser (if using the web) WIndows 10 Pro v22H2 ESO Dropbox App Version (if using the app) (234.4.5905) See attachment The four subfolders Year 2021, Year 2022, Year 2023 and Year 2024 are in a parent folder called "Film Archives" which is set to "online-only". The parent folder shows…
Device Dell Inspiron 3480 AOI Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) On my phone it is 448.2.2; I can't find an app version in my computer settings. Question or Issue My computer was going into the shop so I moved all of my important, personal files from my Desktop to…
Hi, I de-activate a laptop from my dropbox account and now I wish to re-link it to the dropbox account. The problem is that the app wish to create a new dropbox directory on my hdd and I have already one (with a lot of files downloaded loccally). How can I manage to keep the old directory with the new re-link?team to help…
Device Lenovo Idea Pad Operating System/Browser (if using the web) Windows 11 Question or Issue Steps I've taken: - restart Dropbox - restart computer - Preferences in Dropbox set to launch on startup - Windows Startup Menu set to start Dropbox on Startup - Uninstalled Dropbox - Reinstalled Dropbox -- it's still trying to…
Dropbox's added dropdown menu options (like “Copy Dropbox link…” and “make online only” etc.) that show via right-click on Mac Finder window are suddenly absent. May this have anything to do with recently having unlinked and re-linked my Dropbox? I did a re-link two weeks ago per a DropBox Tech's suggestion,…
I'm trying to move the Dropbox folder from my Windows 11 PC C: drive to a large SSD D: data drive, but receive a "Some files can't be moved" error message every time I attempt the move, leaving the computer completely full. Help! Background - I recently noticed that photo files were not automatically appearing in the…
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