Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I can't believe this problem has not been addressed since 10 years ago, and also it get worse with the recent UI revamp of the user interface. All app having a tray icon agent should follow a well-defined behavior when interacting with the user, depending on mouse gesture: Right Mouse Button Expected behavior Show a…
Application Affected Dropbox Desktop Windows 10 Device Windows 10 on Xeon E5 Operating System/Browser (if using the web) Windows 10.0.18363.1256 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dropbox for Windows has this weird habit of declaring some files unsyncable. Despite them being valid Windows…
Application Affected Dropbox Device Macbook Pro Operating System/Browser (if using the web) Sequoia 15.5 (24F74) Dropbox App Version (if using the app) 237.4.5655 Question or Issue I have deleted and reinstalled the app so many times, and each time I reinstall it, it is logged into an old account I cannot log out of. The…
Application Affected Dropbox startup Device Mac Operating System/Browser (if using the web) macOS 26.1 Dropbox App Version (if using the app) 238.3.5885 Question or Issue When I start my Mac Dropbox it needs 20 tries to connect to my account. waiting to be link to a dropbox account...ERROR... waiting to be link to a…
Question or Issue After a new install I right click files to save offline - and have also saved that setting in Preferences, There's no mention of Dropbox settings when I right click anything in the Dropbox folder.
I am running latest versions of Windows 11 and Dropbox using just a single Dropbox account login. When I go into File Explorer, the right click option to see Dropbox has disappeared. I read a few of the possible solutions on this site, especially the one about max 15 Overlay Identifiers and the suggestion to move the…
Application Affected scan Device iPhone 16 Pro Dropbox App Version 450.2.2 Question or Issue Suddenly my scans of color documents are black & white even after editing to Original. How can I get the scan of color file to be in color? EDIT: same issue when scanning file with iPad app - scan of color file/photo is black &…
Application Affected File Explorer Device PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) Latest When I access sub folders in the Dropbox folder using Microsoft File Explorer then file explorer effectively hang - it does open eventually but may take up to 20 minutes When I…
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) App won't launch but i have installed the latest version Question or Issue I noticed that Dropbox was no longer syncing my photos and files from my PC. Saw that the System Tray icon was gray and when I…
Application Affected Dropbox desktop Client Device PC Operating System Windows 11 Dropbox App Version 237.4.5655 Question or Issue App crash during sync. Step by step to recreate the crash * Upload a file via cellphone app (Android) * File is downloaded/synced correct to Dropbox folder in Windows. * Rename the file in the…
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