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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Application Affected (Dropbox) Device (Lenovo IdeaPad 5 Convertible Laptop.) Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) Error Unable to de-install Dropbox. Ensured that 3 Dropbox services have stopped. Tried to de-DropboxE64.88.0.dllinstall manually. Didn't work. In…
Syncing with my Windows desktop computer has recently stopped. This function has worked very well ever since I've been a Dropbox user, until now. I also received a message that my version of Dropbox was out of date and should be updated. I selected "Update" and downloaded dropboxinstaller. exe. When I opened the installer,…
Application Affected Drobox Sync Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) Latest - downloaded yesterday Question or Issue Migrated a profile on a Windows computer to a new user yesterday using ProfileWiz. New user but the profile including the path to the profile…
Application Affected Dropbox Device MacMini M1 Operating System/Browser (if using the web) MacOS Tahoe 26.1 Dropbox App Version (if using the app) 238.4.6075 Question or Issue I have installed Dropbox and given it full disk access and accessibility access, restarted, but when I click to the Dropbox folder, I see the…
I am an avid user of Adobe Bridge for my workflow. DropBox gave me a message that it was moving to the "locations" folder of my Mac and no longer in hard drive location as a folder. I wish I never clicked Yes to that. I can no longer see my DropBox folder structure within Bridge. Is there a way to undo the "locations"…
There's over 200GB of 'log' files on my computer under: [Users/[user]/AppData/Local/Dropbox/logs] My Dropbox app (for desktop) is currently syncing, but I only have 20GB left on my drive and it's stopping me from working. What are the log files, and will they be cleared automatically once finished? Are they safe to delete?…
Dropbox app is not available after restart despite numerous re-installs, advanced reinstall, disabling firewall. App is only functional when opening and signing into dropbox website, select INSTALL DESKTOP APP and install app. OPEN DROPBOX UPON STARTUP is selected. I have also tried toggling the switch off and restarting,…
It is allow to link a professional and personal account. It would be amazing to have two (or more) business accounts on the desktop.
Hello! I'm on Windows 7 and I've been looking forward to getting the "lite" version of the desktop app that had been announced for people using this OS, as the regular version of the app takes forever to load. I finally got it today and I'm super excited about it! It's working well and runs really fast, but I have a…
Application Affected Dropbox Device Asus Vivobook Operating System/Browser (if using the web) (Windows 11 25H2d, Mozilla Firefox Dropbox App Version (if using the app) 238.4.6075 Question or Issue Hi! I have tried to open up "properties" for the dropbox icon and chose one image as new icon but it won´t take it. Nothing…
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