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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
I have tried to uninstall and reinstall DropBox without success. Is there any way to restore the menubar icon, which is the only way to control the app preferences for menubar visibility?
I have been looking for a solution for our small business with 5-6 users, currently ~700gb of data on our shared dropbox. I would like to make local file access (at the office) easier for everyone. Right now it is fairly slow for me to update a file and then have that file sync to all the other users. If we were to put a…
Hi, I upgraded to the new file provider dropbox a few months ago. In the last few weeks, dropbox didn't seem to be syncing, even after I clicked move to online only and my ******-drive suddenly filled up leading to mac warning signs. So I logged out then back in. When I logged back in, I found that dropbox had "unlinked"…
Application Affected cloud synchronization engine - CLI and Nautilus extension Device Thinkpad Operating System/Browser (if using the web) Ubuntu 24.04 Dropbox App Version (if using the app) 2024.04.17 or v238.4.6305 Question or Issue Currently, a sync never ends and is creating log files like 160 GB. Dropbox has to sync…
I have an iPhone SE2 and iPad Air 5th generation. When I go to files app, under Dropbox it shows Syncing with Dropbox paused. This is only happening on my iPad and works fine on iPhone. I have seen similar discussion here and the situation looked exactly the same. The solution there was to simply open the preview app. I’ve…
Application Affected (Dropbox App, Finder Integration) Device (Mac Studio M4 Max) Operating System/Browser (if using the web) (macOS 15.6) Dropbox App Version (if using the app) (240.2.8086) Question or Issue I’m having a Finder integration issue after installing Dropbox on a new Mac Studio running macOS 15.6. Setup…
Application Affected Dropbox Folders on Desktop Device Desktop Operating System/Browser (if using the web) Windows 11 Question or Issue i tried to open dropbox from the programs below and it offerd me to put the dropbox folder on another location on my computer and i by mistake now i have 2 dropbox folders on my desktop, i…
Application Affected Dropbox context menu Device Macbook Pro 2019 Operating System/Browser (if using the web) MacOS 15.7.3 (24G419) Dropbox App Version (if using the app) 238.4.6305 Question or Issue The Dropbox context menu is not working despite multiple attempts to resolve the issue. I have tried the following: Quitting…
This new file system that you made me do is terrible. It take me ages to get my files to trasnfer now. Between dropbox and my desktop. Forget trying to workout of dropbox bx it just lags so bad. I have 5 computers and its doing it to all of them since this ****** update. Very diassapointed and looking at alternatives to…
I open the desktop app, press the button that sends me to the web browser to connect with my account, it appears that i m logged but it always fails to connect. It appears (in spanish) "The previous session was interrupted. Try again". I reinstalled the app, changed web browser, turned my firewall off but nothing changes
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