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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
Application Affected Dropbox App Device MacBook Air Operating System/Browser (if using the web) MacOS Tahoe 26.3 Dropbox App Version (if using the app) 144.4.4491 Question or Issue Problem best stated as OS based App will not open on MacBook Air, and will not let me login. Background: It’s been awhile since I actively used…
Device Desktop PC B550M PG Riptied Mother Board Operating System/Browser (if using the web) (Windows 11 Home 64bit 25H2 Dropbox App Version (if using the app) 243.4.6956 Question or Issue Hello, I just returned from 4.5 months out of country, and upon booting my desktop Win 11 PC, the Dropbox applications refuses to run,…
Application Affected (Dropbox) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (244.3.6525) Question or Issue I previously reported this issue about a year ago, but the same problem still occurs in the current version, so I am reporting it again. I am using Windows Defender…
Device Mac Mini M2Operating System/Browser (if using the web) MacOS Sonoma 14.3.1 Dropbox App Version (if using the app) 242.4.5815 Syncing Status Files are unable to Sync Question or Issue Files won't sync on Mac OS. I have tried this on windows PC on the same network, and it works fine. I think this is a MacOS Bug with…
Hi everyone, I am a video editor working with large RAW footage files through Dropbox and I'm trying to optimize my storage setup after adding a new drive. My setup is a newly purchased 10TB External HDD and a 2TB external SSD. The Dropbox folder is currently on the SSD because when I frist set everything up, the SSD was…
Sorry, this is going to be a little long, but I want to give you all the info you might need. Thanks in advance if you can figure out the problem I'm on a 2023 Mac Mini M2 running OS 15.7.1 (Sequoia) and have been using Dropbox without issue until fairly recently. Not that long ago, I used to be able to drag an .mp4 file…
Application Affected Dropbox App Device Macbook Pro Operating System/Browser (if using the web) macOS Tahoe 26.2 Dropbox App Version (if using the app) Question or Issue For several days, my Dropbox App does not reflect the contents of my Dropbox. When I sign in to dropbox.com, I can see that all my files are on my…
Application Affected Dropbox, finder Device MacBook Pro 2019 Operating System/Browser (if using the web) Sonoma 14.8.3 Dropbox App Version (if using the app) 240.4.8609 Question or Issue The popup for Dropbox managing screenshots no longer appears on my Mac, for reasons unknown. I didn't change any of the settings…
Dropbox Mac Studio Mac 15.7.4 Using app but can't find version, I think its the latest I had to sign in and out of the app on 3 March due to a syncing loop, and when I signed back in, I inadvertently forgot to opt out of File Provider. After I relogged in, I ended up with two Dropbox folders on my Mac, one in Locations,…
Application Affected (Dropbox and OS X Finder) Operating System/Browser (if using the web) OS X Sonoma Dropbox App Version (if using the app) 242.4.5815 Question or Issue On OS X Sonoma - when I click on the Dropbox folder in finder it beachballs - from ~15 - 30 seconds, sometimes a couple of times. I can't then access any…
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