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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
Device (M2 MacBook Air) Operating System/Browser (if using the web) (macOS 26.3, etc.) Dropbox App Version (if using the app) (243.4.6956) Syncing Status ("Up to date.") Question or Issue On my Mac I use Finder for file organizing, copying, etc. On the left side of Finder there are pinned shortcuts to Dropbox, Downloads,…
Hi everyone — iMac M1, Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there are no Dropbox right-click options in Finder (no…
Since the 4/30/26 update, Dropbox hasn't loaded on startup. Manual start of the app shows the icon in the taskbar for a few seconds, then disappears, app shut off.
I have just set up a new Windows laptop. My identity is not the same email address as my Dropbox account. I need to know how to set up Dropbox in my correct email. My Dropbox folder in File Manager shows no files because it’s the wrong email address. please help!
Longtime user, first time caller. I got a new computer a couple of weeks ago and I've noticed when I try to save audio files (I'm a radio producer) it gives me error messages if Dropbox is syncing the previous file I saved. This was never an issue before (and still isn't) on my old computer. I'm used to rapidly cutting and…
Hi, recently Dropbox has started cramming my Explorer context menu with all of these options I mostly don't plan to use: Come on. Do you think it's ok to just dump all your stuff in there? If every app on my PC would do the same, would I have to manage dozens of entries on that menu? This is terrible UI design, it's bloat,…
Hi everyone, I’m facing a persistent issue with my Dropbox desktop client on Windows. The app is stuck at "Indexing 749 files" and has not made any progress for over 36 hours. I have already tried a series of deep troubleshooting steps guided by Gemini (AI), but nothing seems to resolve the hang. Here is a list of what I…
Sorry guys, this one is a bit long, but my dropbox is now totally unusable on my production computer, and I don't know how to fix. I'm on a mac mini 2023 under sonoma 14.5 , dropbox latest version downloaded today. STATE BEFORE PROBLEM : Dropbox installed on this mac mini in 2023, dropbox sync works very well between 4…
Hello —- we turn on the "early release" "beta" option xxxx.3.xxxx —- so now we we want to revert to the stable version —— so we turn off the setting on Dropbox.com —- so will the client / win version now revert to the stable version —- ******.4.******
When I run "sudo apt update" on my system I get an error about the Dropbox key being stored in legacy trusted.gpg keyring (/etc/apt/trusted.gpg) and apt-key being deprecated. I searched google for an hour or so and tried multiple different solutions but can't find anything that works. It seems that the public key needed to…
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