Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Application Affected Dropbox: Secure Cloud Storage Device Pixel 6 Operating System Android 12L Dropbox App Version 454.2.2 Question or Issue Issue Description: When typing in the email field on the Sign up screen, rotating the device (changing orientation from portrait to landscape) causes the input field to lose focus and…
My event log has this error +The DropboxUpdater InternalService 123.0.6299.109 (DropboxUpdaterInternalService123.0.6299.109) service terminated with the following service-specific error: Incorrect function. Is this something that is known and should I be addressing it in some way?
Application Affected Dropbox Desktop Device Lenovo AIO Operating System/Browser (if using the web) Windows 11 v25H2 Dropbox App Version (if using the app) Newest (won't open) Question or Issue I am not able to open the desktop application on my computer although I can login online. I only have 2 devices connected, newest…
I have an iPhone 14 and iPad Air 4th generation. When I go to files app, under Dropbox it shows Syncing with Dropbox paused. This is only happening on my iPad works fine on iPhone. Spoke with Apple and said it’s a Dropbox issue. I have removed Dropbox app and reinstalled it. Signed out and in, reset network settings.…
Application Affected Dropbox for Android Device Pixel 8a Dropbox App Version (if using the app) 456.2.2 Question is in the title. The info I can find refers to the customization palette icon -- no such thing. At the top: "Home" - Bell notification icon - Upload icon [which, incidentally, looks like a share icon]. At the…
Application Affected Dropbox Tray Icon Device ThinkPad 230 Operating System/Browser (if using the web) Linux Fedora 43 Dropbox App Version (if using the app) Dear all, after losing many hours, I am getting nearer to make Dropbox work on Fedora 43 as it should. For now, I can see the Dropbox folder, the Dropbox tray icon on…
I have several DropBox folders on my desktop computer - Dropbox, Dropbox (Old), Dropbox (Old (1)), Dropbox (Old (2)). I don't know how this happened. I tried deleting some but lost my desktop icons and had to resore them all back to square one! With all these duplicate folders I don't know where my files are being copied…
Able to sign in on browser but the desktop app keeps saying "Starting..." but never logs in. Desktop bounces me to browser to log in so it's a loop. Now it says "Waiting to be linked to Dropbox account" on dropdown menu. This is probably 6+ hrs after attempting to sign in on the desktop app. The Dropbox logo is still…
I am referring to discussion "How to set all directories in Dropbox with a given name/regex to be ignored" (https://www.dropboxforum.com/discussions/101001016/how-to-set-all-directories-in-dropbox-with-a-given-nameregex-to-be-ignored-/830218) @vladgasan mentioned that the engineering team wants to tackle this feature. How…
Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (236.4.5918) Question or Issue For the past few days, a folder called "log" within the dropbox system folders, specifically…
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