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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Application Affected Dropbox API / 3rd Party App integration Device Phillips Android TV - TPM191E Operating System/Browser (if using the web) Android TV Dropbox App Version (if using the app) N/A Question or Issue In the last week all of my TVs had their Dropbox sessions logged out on my Phillips TV. I have an open ticket…
Dropbox desktop app stuck on "Starting." Have reinstalled Dropbox several times and rebooted PC numerous times. Still stuck on Starting
Device Acer Aspire 3 15 laptop Operating System/Browser (if using the web) Linux Mint & Firefox Dropbox App Version (if using the app) v240.4.8493 Question or Issue In Linux (Mint), are there OneDrive comparable functions of "Always keep on this device" and "Free up space"? I want to make sure that the large amount of…
Application Affected Dropbox Linux app. Device HP Victus 16. Operating System/Browser (if using the web) Fedora Linux Workstation 43. Dropbox App Version (if using the app) Dropbox daemon version: 240.4.8493 Dropbox command-line interface version: 2026.01.15 Question or Issue I installed the latest rpm package and it also…
Device MacBook Pro Operating System/Browser (if using the web) macOS 26.2 Dropbox App Version (if using the app) N/A Question or Issue Clicking "Contact support" in Dropbox Help Center results in fatal error message. My browser is Safari.app. https://www.dropbox.com/get_help
Device Dell XPS 15 9520 Operating System/Browser (if using the web) Fedora 43 Kinoite Dropbox App Version (if using the app) v240.4.8493 Syncing Status Up to date (workaround exists) Question or Issue I noticed this issue after installing Dropbox via Flatpak, but I confirmed it exists on the headless official version, too.…
The new UI looks much better (Windows 11) and fixes some problems from the previous version, but there are still things to improve. For example, the flyout entry animation should be smoother. Also, it should have rounded edges and respect the separation from the taskbar like the rest of the Windows flyouts. The "mica"…
I have not been able to get this solved but heard there might be an update for it. Anyone using Mac for work like I am? Device (MacBook Pro M4) Operating System/Browser (if using the web) (Tahoe 26) Dropbox App Version/Browser Version (240.4.8493)
We're currently experiencing a service disruption with Website. Status: Investigating Affected Systems: Website Started: 1/22/2026, 9:46:41 AM UTC Last Updated: 1/22/2026, 9:46:41 AM UTC For the most up-to-date information, please visit the status page: https://stspg.io/8gp6yw4gl9g7 We are working towards a resolution as…
Help, I'm unable to view my dropbox files. When I log in, it just keeps displaying the following error message. I've tried on different browsers, incognito mode, different wifi networks. Nothing works. This is getting me real worried.
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