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Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

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Apps and Installations FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…

Recent Discussions

After the update of January 27th 2026, my Dropbox stopped sync iPad2 and iPad 1
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Dropbox library problem "unable to find valid certification path"
We started experiencing certificate issues with dropbox jar file libraries a week ago, for 2 days then resolved. Today we are experiencing t6he same. Our Apps cannot access the files. The error message log is as below: com.dropbox.core.NetworkIOException: sun.security.validator.ValidatorException: PKIX path building…
I can't access my Dropbox account through a web browser.
Device (Macbook Pro 2019) Operating System/Browser (if using the web) (macOS Sequoia 15.7.3) Dropbox App Version/Browser Version (Safari version 26.2 (20623.1.14.18.4)) Question or Issue I cannot access my account via this device, eventhough it works in my friend's device. When I refreshed the page, it seemed ok but after…
Unable to log into Dropbox App. "Previous sign in interrupted. Please try again"
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The dark mode for Dropbox resets on my macOS desktop app whenever I restart my device.
Hello Dropbox people. I see the setting is now in the Mac App but it doesn't work until you open the settings. So this means if you reboot your computer, or quit and restart DropBox, it goes back to using the light theme even if you picked dark. It's kind of annoying to have to go into settings each time to fix this.
Dropbox installation causing persistent issues on Debian
Regarding an issues raised across several other posts: * Like this one * And this one Dropbox installations can result in persistent system issues on Debian 13. In an attempt to save others some headache, here's a few details I found helpful while attempting to fix the issue. * Note that Debian isn't supported by Dropbox.…
Legacy Dropbox Android App breaks on Android 4.4/6.0.1 (Vertu Aster/BB Priv)
Application Affected (Dropbox Android app.) Device (Vertu Aster, Blackberry Priv) Operating System/Browser (Android 4.4.2, Android 6.0.1.) Dropbox App Version (314.2.4, 190.2.2) Hello I have been a long-time Dropbox user and rely on your service for storing and accessing important files across multiple devices. My primary…
Default Setting of Dropbox Automatically Syncing Everything Locally Destroyed My Linux System
Operating System Arch Linux Operating System and Dropbox Version are the latest. I installed a new Arch Linux OS yesterday, and today Dropbox completely destroyed it by its endless default auto-syncing feature. I have to reinstall the OS again. So basically, Dropbox has a default setting of downloading (syncing) every…
Dropbox icon opens Finder instead of app preferences on macOS Sonoma 14 M2
Hello, Everytime I try to open the desktop app to access my preferences the icon just opens Finder. I have read other message board posts about this issue and restarting the computer did not resolve the problem. Any assistance would be appreciated.
Can I use my account online if I uninstall the app on my Windows?
My question is, can I still access Dropbox online if I uninstall it from my Windows 11 PC?

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