Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Dropbox desktop app for Windows v240.4.8493 Windows 10 Pro x64 v22H2 I’ve been using Dropbox for Windows for years. Up until a few months ago, Windows’s File History (file-versioning feature) has been indexing & backing up files in the C:\Users\<username>\Dropbox folder without issue. But recently I discovered File History…
warning: https://linux.dropbox.com/ubuntu/dists/plucky/Release.gpg: Policy will reject signature within a year, see --audit for details Control: https://linux.dropbox.com/ubuntu/dists/plucky/Release.gpg: Sub-process /usr/bin/sqv returned an error code (1), error message is: Signing key on…
Question or Issue Used callback request, and I get this: "You are being helped by Dropbox Support." What does this mean? It's been over two hours. After twenty years, I guess I have to move on. I lose work when I can't get people their files.
How is it possible for an app this old to still not allow a user to alter the field length? 20 odd characters is grossly insufficient for anyone with real organisation habits. Why can I not simply see longer file names? Why? What is the justification for this? Take myself, a 3d modeller. I constantly have files that are…
Application Affected linux client Device Fedora 42 qubes vm Operating System/Browser (if using the web) Fedora 42 Dropbox App Version (if using the app) nautilus-dropbox.x86_64 2025.05.20-1.fc42 @commandline Question or Issue dnf update is not working. It's giving me a 404 error from a dropbox url. As you can see in the…
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We started experiencing certificate issues with dropbox jar file libraries a week ago, for 2 days then resolved. Today we are experiencing t6he same. Our Apps cannot access the files. The error message log is as below: com.dropbox.core.NetworkIOException: sun.security.validator.ValidatorException: PKIX path building…
Device (Macbook Pro 2019) Operating System/Browser (if using the web) (macOS Sequoia 15.7.3) Dropbox App Version/Browser Version (Safari version 26.2 (20623.1.14.18.4)) Question or Issue I cannot access my account via this device, eventhough it works in my friend's device. When I refreshed the page, it seemed ok but after…
Hello Dropbox people. I see the setting is now in the Mac App but it doesn't work until you open the settings. So this means if you reboot your computer, or quit and restart DropBox, it goes back to using the light theme even if you picked dark. It's kind of annoying to have to go into settings each time to fix this.
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