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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Couldn’t start Dropbox” error on Mac How to link an existing Dropbox folder to a new install (Windows) Dropbox has no syncing icons/context menu options on Mac Linking the correct…
Application Affected Dropbox Device Dell Latitude 9440 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Question or Issue To resolve an issue not related to dropbox I deleted this key in the registry: HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SyncRootManager Now…
Hello. I have an iPod running iOS 12.5.8. When I try to login to my account using the iOS app I get the following error, "Unable to Connect to Dropbox There may be a problem with your iPod's internet connection". There is no problem w/ my internet connection. I can connect to the internet fine. When I try to login from my…
Since the upgrade of my computer on mid august, I suffer an unbearable bug with dropbox. Note that only the dropbox folder is making issues ; all options work well on the website, and that problme occurs ONLY while I'm in dropbox folder. The issue When I double-click on a subfolder, when I right-click on a file (in order…
Application Affected Dropbox deamon for Linux System Operating System: Fedora Linux 43 KDE Plasma Version: 6.5.5 KDE Frameworks Version: 6.22.0 Qt Version: 6.10.1 Kernel Version: 6.18.7-200.fc43.x86_64 (64-bit) Graphics Platform: Wayland Processors: 24 × AMD Ryzen AI 9 HX 370 w/ Radeon 890M Memory: 32 GiB of RAM (30.6 GiB…
I'm setting up a new-to-me iMac 24", 2021, M1 chip, which came pre-loaded w/ Tahoe 26.2. I'm trying to install DB on it, and bring over all the files from my DB Plus plan, which has resided on several older Macs for decades. I've DL'ed DB app numerous times now, but it keeps insisting on setting me up with a new Basic…
Question or Issue On my old laptop I could see Dropbox in my file explorer. After changing to a new laptop I can not find any instructions on how to do this. The more I look the more I get annoyed because there is just nowhere where I can find instructions or get help. Can anyone here help me with this?
Application Affected (Dropbox) Device (iMac M4) Operating System/Browser (if using the web) (macOS 15.7.3) Dropbox App Version (if using the app) (241.4.4796) Question or Issue I recently upgraded my iMac from an older intel to a new M4 chip. I thought I cloned all my settings, but now my dropbox no longer syncs my files…
Application Affected Dropbox for Windows Device Lenovo Yoga Operating System/Browser (if using the web) Windows 11 The Dropbox application will only open if I am not connected to the internet. When I get online, it closes itself and cannot be relaunched. I have tried pausing syncing from the offline app to see if that does…
Application Affected Dropbox Desktop App Device Mac Studio Operating System/Browser (if using the web) macOS 15.3 Dropbox App Version (if using the app) 239.4.8301 Question or Issue I was forced to upgrade and switch to "File Provider" which was a complete nightmare, regardless, I got it installed and everything was…
After the new app update, when I "Pause Sync" for 30 minutes or 1 Hour, it does not restart syncing after the selected time. It does say something like "File syncing and backups paused until 1:11 PM" but it does not start syncing again at that time and stays paused until I manually choose Resume Sync. Device Dell Desktop…
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