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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
This discussion was created from comments split from: Stable Build 256.4.3790.
on Windows 11 25h2 from time to time i'm getting these errors when starting Dropbox via a delayed launcher console script, and the only solution so far is to just wipe manually the bin folder and reinstall Dropbox (without uninstalling). Dropbox is installed in user scope, not machine scope and I think this happens…
I tried migrating to the cloudstorage mac folder years ago and it was very problematic, so I ended up just putting my dropbox backup folder into my mac Home folder and continuing to do it the old way (it appeared to sync fine while there). Something happened recently where it seems my mac suddenly lost tons of gigs of…
Noticed Dropbox on my old computer has updated (I'm kind of scared of what happens when I turn on the new computer), so far it's…tolerable, but very very big…it kind of cuts off at the bottom of the screen, including when I open the app to look at the settings. I'm not sure if any options are hidden from view by being cut…
Hi. I am a Dropbox Plus user. I used to be able to unlink / wipe / remove devices from my dropbox. But now I only see remove/delete, but this doesn't wipe. My tablet was stolen and I'd like to wipe it. Greatful for any suggestions … Ian
Hi, There is issue with version 256.4.3790. According to Windows Installer requirements, the product version used in the MSI (and consequently in the Upgrade table VersionMin / VersionMax) must conform to the following limits: major ≤ 255 minor ≤ 255 build ≤ 65535 Because of this constraint, version values where the major…
Dropbox is stuck syncing 42K files and some files have disappeared from my local desktop folders. All my files are on the Dropbox site and I can access my files through other devices (laptop and iPad). I have tried fixing links and permissions, signing out and in, restarting my computer, and more. Nothing is working. I am…
Hi! I have a Dropbox folder a location of my choice on my M1 Mac Studio. I keep a lot of my files available offline using selective sync (I need direct local access to large files and simply cannot have them online only). I've noticed that I sometimes run out of disk space and now found out that this is due to Dropbox…
At the bottom left of the Dropbox web UI there is a notification urging me to "Get started with Dropbox" by doing various things. I also received an email message from Dropbox saying "You have pending action items", which I assume will recur as long as that's the case. I do not want to do those things. Not because I am…
Hi, I have had this problem for some time. I often collect event IDs 7000, 7009, and 10005 and find that the app doesn't work. I'm using Kaspersky Plus and even if it never gave me problems with Dropbox I still tried to add the app and updater client to the exclusions. But the problem remains. Event ID in successione sono:…
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