Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. “Couldn’t start Dropbox” error on Mac Dropbox fails to launch after macOS updates (e.g., 15.5). Quick Guide * Ensure system extension (and Keychain access) is enabled. * Reinstall…
Hello, I have an old android handset - HTC- One with Dropbox app version 2.3.5.10. I am unable to unlink device from Dropbox. A message occurs Error: ' you must be online to unlink. Check your connection or try again'. However, I am connected to WiFi. I can access the website on my other devices laptop and mobile, but the…
Application Affected Dropbox Windows App (upgrade pushed 2/12/26) Device HP Envy x360, Lenovo IdeaPad5, Microsoft Surface Go 4 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Version number no longer display in app! Question or Issue * the new status window (right-click on…
I have a M4 Mac Mini that is using the wrong DropBox account but I can't figure out how to switch it to the correct one. My PC is using the correct one and it is up to date with all files but my Mac Mini will not allow me to change my account. I have followed the directions to sign out of the wrong account but when I am…
When using Dropbox Selective Sync how I can see a list or generate a report of the folders I do not see on this device (i.e. I do not sync to this device)? I know in the Dropbox Selective Sync Panel I can click through all the folder and subfolders to find the ones I do not sync, but a list in a text or PDF file would be…
Application Affected Dropbox for Mac desktop app Device MacBook Pro 15" M1 Operating System macOS Sequoia 15.7.2 Dropbox App Version 241.4.4795 Question or Issue Clicking the menu bar icon to open the Dropbox popup window (recently synced files, etc.) always switches me back to the first space before opening. Toggling off…
Operating System Verified on Debian 13, Fedora 43, Ubuntu 24.04/25.10 Dropbox App Version (if using the app) v241.4.4795 Question or Issue We all know this issue which affects Gnome and the Appindicator of Dropbox, there are multiple discussions about it. Dropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable. |…
I'm very new with this, can anybody explain to me how I can beta build?
Application Affected Dropbox Device Dell Latitude 9440 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Question or Issue To resolve an issue not related to dropbox I deleted this key in the registry: HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SyncRootManager Now…
Hello. I have an iPod running iOS 12.5.8. When I try to login to my account using the iOS app I get the following error, "Unable to Connect to Dropbox There may be a problem with your iPod's internet connection". There is no problem w/ my internet connection. I can connect to the internet fine. When I try to login from my…
Since the upgrade of my computer on mid august, I suffer an unbearable bug with dropbox. Note that only the dropbox folder is making issues ; all options work well on the website, and that problme occurs ONLY while I'm in dropbox folder. The issue When I double-click on a subfolder, when I right-click on a file (in order…
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