Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
My DropBox folder has been on an external drive (old HP laptop didn't have room on C:\). I now have a new laptop and want to use that external drive since I have about 3tb of files on it. How do I set up my new laptop to see that drive as E:\Dropbox, and have the desktop app use E: as the default Dropbox location?
I want to relocate the Dropbox folder from the C: drive to secondary storage. This is on Windows where I have my computers setup such that there are none of my personal files stored on the C: drive. When I perform the Relocate function provided by Dropbox it appears to function properly, In that, it warns that it is going…
Since today Dropbox does not start anymore on my Windows 10 laptop. Any help would be very appreciated. I got this error message: bn.BUILD_KEY: Dropbox bn.VERSION: 256.4.3790 bn.constants.WINDOWS_SHELL_EXT_VERSION: 95 bn.is_frozen: True machine_id: 5439d19e-49d2-4cd8-8b9c-6519698b4a2b pid: 13476 cwd:…
I am a Windows 10 user. I have an icon on my taskbar (near the clock, not in the system tray/'hidden icons' panel) that shows my Dropbox activity, right down by the clock. In the past, I could hover over this icon to display the upload / download speed. With the latest UI / app update, it no longer does this. I can't find…
I have DB on a few PCs and they are all fine and are loaded and look the same in the Explorer tree. Dropbox is under Quick Access. and in Dropbox prefs show as c:/users/user/dropbox But… this one PC this morning was different, had changed from that, The Dropbox folder was now in c:/my/Dropbox. I also se it is continuusly…
Environment macOS 15.7.8 Dropbox 256.4.3790 Finder Column View Finder automatic column sizing enabled Issue Finder automatically sizes columns wide enough to display filenames. However, after Dropbox status badges (green checkmarks, cloud icons, etc.) appear, some filenames become truncated with ellipses even though the…
My Dropbox icon on the Windows task bar has recently disappeared. I have tried all the obvious solutions without success. One option suggested was to uninstall Dropbox and then reinstall from my account on-line. However, I cannot uninstall - the error message reports "uninstall failed." Dropbox is working OK and syncing…
I had a Dropbox account under my old Gmail address. I started a new email address and tried to change the associated address under the account settings. That seemed to have worked but all of my old files from the Gmail account are now gone. I have no idea how to get back my old file… :(
I have been a user for well over a decade. I could not find a place to post bugs… Memory leak:
Device iMac 2024 Operating System/Browser (if using the web) Tahoe 26.2 Dropbox App Version (if using the app) v241.4.4853 Syncing Status "Up to date" Question or Issue I recently set up my existing company Dropbox account on my new iMac. All the folders/files appeared to sync fine and I can open individual ones with no…
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