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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
I had a Dropbox account under my old Gmail address. I started a new email address and tried to change the associated address under the account settings. That seemed to have worked but all of my old files from the Gmail account are now gone. I have no idea how to get back my old file… :(
I have been a user for well over a decade. I could not find a place to post bugs… Memory leak:
Device iMac 2024 Operating System/Browser (if using the web) Tahoe 26.2 Dropbox App Version (if using the app) v241.4.4853 Syncing Status "Up to date" Question or Issue I recently set up my existing company Dropbox account on my new iMac. All the folders/files appeared to sync fine and I can open individual ones with no…
The old UI had everything I needed, the new UI has less information and takes up even more of the screen! Please give us the button to switch back to the old UI back! You have the technology! Just give it back!
This discussion was created from comments split from: Stable Build 256.4.3790.
on Windows 11 25h2 from time to time i'm getting these errors when starting Dropbox via a delayed launcher console script, and the only solution so far is to just wipe manually the bin folder and reinstall Dropbox (without uninstalling). Dropbox is installed in user scope, not machine scope and I think this happens…
I tried migrating to the cloudstorage mac folder years ago and it was very problematic, so I ended up just putting my dropbox backup folder into my mac Home folder and continuing to do it the old way (it appeared to sync fine while there). Something happened recently where it seems my mac suddenly lost tons of gigs of…
Noticed Dropbox on my old computer has updated (I'm kind of scared of what happens when I turn on the new computer), so far it's…tolerable, but very very big…it kind of cuts off at the bottom of the screen, including when I open the app to look at the settings. I'm not sure if any options are hidden from view by being cut…
Hi. I am a Dropbox Plus user. I used to be able to unlink / wipe / remove devices from my dropbox. But now I only see remove/delete, but this doesn't wipe. My tablet was stolen and I'd like to wipe it. Greatful for any suggestions … Ian
Hi, There is issue with version 256.4.3790. According to Windows Installer requirements, the product version used in the MSI (and consequently in the Upgrade table VersionMin / VersionMax) must conform to the following limits: major ≤ 255 minor ≤ 255 build ≤ 65535 Because of this constraint, version values where the major…
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