Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
Over and over, what a pita. I Upload a Photo to DB from my Phone. I click on File Explorer so as to access it on my Computer. It's NOT found in Camera Uploads or anywhere else. I check Online; it's there. I have no way to get into my one Folder as it already appears to be there, but AGAIN not synced in that same Folder on…
When saving a file to a Dropbox folder that already contains a file with the same name, the app asks me to confirm the overwrite. If I choose Cancel, the existing file is still overwritten with the new file’s contents. This causes loss of the original file. Steps to reproduce: In the Dropbox iPhone app, save a file to a…
I am a freelancer with two main clients. I need access to their dropbox and to my personal dropbox. I need to switch between these accounts through my Mac finder easily Account 1 - Personal Account 2 - Client one (Parallel) Account 3 - Client two (Optima) I have three separate emails for each of these accounts. I own and…
Previously (read: last week and earlier): All Dropbox root directory folders were visible in Finder. Various subfolders (and subsequent levels deeper) were toggled for "online only" to retain storage space on the 2T drive. Within the past week: The Dropbox root directory is suddenly riddled with subfolders that…
I have a shared folder with 7 members. 6 of them can see all the files, 1 of them can't see files that have been added the last 4 months (but can see all previous ones). She's logged out and back in, checked both her Mac Finder and the dropbox website. Searching the file also doesn't return a result. How do we get the…
Hi there Suddenly C4d files won't sync to Dropbox, ie they won't show up at all. We have Dropbox stored on a machine that we are using as our server. We then access files in that folder from other machines. Windows 11 on all machines Every other filetype works fine (Photoshop, InDesign etc) These other file types also work…
Hello, on personal folder, the right click shows the full menu, but the business folder shows only "transfer a copy(business)" , how can i fix it show the full sharing options. thanks.
Hello, I have an account that i have used for a while. And all of a sudden someone reported that one of the files they couldn't download. After looking into my account, now i cannot share anything. There is a message that pops up that says "We’ve interrupted your sharing activity. For details or to contact support". I…
I'm using Dropbox for Business / Teams. I've had major issues lately with Adobe InDesign files where I open a single .indd file, make changes to it and then try to save and it gives the following error: Cannot save the document. It may be opened by other applications. Close applications and try again. You may also use Save…
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