Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. My shared link says "Public links have been temporarily suspended for generating excessive traffic" If you're seeing this message when using a Dropbox shared link, it usually means…
I have a Family Plan an have created a Backup folder where I have store Document and Pictures, 91 Gb. I want to stop syncronizing of the Backup folder so I have good data available when user data gets corrupt. Periodically I want to get may Backup data synchronized. How can I get this done?
There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
The “Make Available Offline” feature has suddenly stopped working properly in the Dropbox desktop app on Mac. Some files and folders simply refuse to download for offline access, no matter how many times I select “Make Available Offline” from the right-click menu. Other folders are only partially downloaded, with some…
My account alowes me to backup unlimited devices, even though I get a message I've reached the device limit - see the attached mesage I receive How can I resolve it?
A bunch of my files and folders are invisible on my desktop computer, but they're still accessible if if go to the Dropbox website, where I get the message: "this folder is hidden from your device." None of these files or folders are "Teams" or anything like that. They're just mine, and now I can't access them from one of…
I login but files that are shared with me are not there. I have to somehow go find it by chance. Sometimes I have an open browser window with it or from the original link sharing email. Why can't I just login and there it is in the folders or whatever you would call Dropbox main page. And I take it asking support is just a…
How do I stop sending screenshots to Dropbox and instead go to my Macbook Desktop
New Windows 11 computer. ~400 GB Dropbox. I copied all the files to a disk from the old computer and moved the disk to the new computer, all Dropbox has to do is just to verify these are same files. No actual download is needed, the files are all there. But nothing. The download queue is just stuck there. Same files are…
I have not even modified anything at all. Dropbox sometimes like to create a ton of folders of "selective sync conflict" that are all empty. I only use Dropbox on my Mac and my phone. I don't even have a second computer. I have not even modified anything. This is simply unreasonable and unacceptable. Today I found…
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