Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…
Hi - I've been looking to switch my Dropbox location to an external drive on my Mac, but having problems getting this to work ('Could't Start Dropbox) after a few iterations with various troubleshooting, such as an advanced reinstall. Installing with a default location works fine. I'm on File Provider (as described here),…
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…
Since August 31, 2026, when logging in after a fresh boot the Dropbox client asks me to connect my account before it can begin syncing. From what I can tell, the client starts normally, but about 20 seconds later it relaunches itself as /opt/dropbox/dropbox /corruptdball, recreates ~/.dropbox/instance_db/hostkeys,…
Hello Dropbox Support, I need help with sync status icons (badges) not appearing in Finder on my Mac. My files sync normally and the menu bar app reports everything as up to date, but no icons show on any files or folders in my Dropbox folder. Background: I accidentally updated to the File Provider version of the desktop…
I am having a persistent problem with Dropbox Desktop on Windows 11. Dropbox installs and authenticates successfully, but the tray application remains indefinitely at “Starting…” and never begins syncing. I have already performed extensive troubleshooting, including a genuinely clean installation of the current 64-bit…
Title: Option to disable the tray flyout panel when opening Dropbox I run Dropbox at startup on Windows 11 and want it syncing in the background at all times. That part works well. The problem is the flyout panel. Every time I click the Dropbox icon in the system tray, or open the Dropbox app while it is already running, a…
As of October 3, 2026, Dropbox’s Ubuntu resolute repository causes apt update to exit with code 100: File has unexpected size (1192 != 1203). Mirror sync in progress? Direct downloads, independently of APT, show inconsistent repository files: InRelease is dated September 29, 2026, and expects AMD64 Packages.bz2 to contain…
Note: This is not about the preview pane that appears when you tap on a file name. It is, however, about the persistent empty preview pane that appears each time you launch the app, regardless of where you are in Dropbox, before you tap on anything. This has made using the app in vertical (portrait) challenging—read:…
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