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Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
I know this right-click menu has been an issue recently, but my thing seems a little different. First: I am running Windows 11 pro with Dropbox 269.4.4231 My issue issue is that the right click menu keeps disappearing. I saw on a previous thread a direction to install the latest stable version of dropbox, which I did, and…
Hello, I had been using the quick actions on screenshots seamlessly for months. But since the latest update, it shows an error saying "WebGL not supported on your browser". I know my GPU is old, (nVidia GE Force GT 730), but WebGL works perfectly fine for all other apps, and had been working just fine for Dropbox…
Starting from a fresh install of Dropbox (after a fresh install of macOS Sequoia), I'm experiencing a major Dropbox problem: Initially all my Dropbox files are absent So initially Spotlight thinks there are no files, so the entire Dropbox file structure is invisible This means I can't search for a file I have in mind …but…
I'm running Dropbox (paid personal account) on Windows 10 (version 10.0.19045.7291) and the right-click context menu has completely disappeared from Windows Explorer. The sync overlay icons (green checkmarks etc.) are still showing correctly, but no Dropbox options appear when right-clicking files or folders. Here's…
Hi - I've been looking to switch my Dropbox location to an external drive on my Mac, but having problems getting this to work ('Could't Start Dropbox) after a few iterations with various troubleshooting, such as an advanced reinstall. Installing with a default location works fine. I'm on File Provider (as described here),…
For a few weeks, Dropbox in my iPhone's Files app has been stuck on "Syncing 1 item to Dropbox". My folder shows "Error" and "Read-Only", so I can't select Dropbox files for email attachments or website uploads in Chrome. The same error appears in Files itself. The Dropbox app opens my files normally, and I can still save…
Apple Files app shows circular arrows with an exclamation point beside Dropbox. Re-enabling the location, restarting phone, and checking for Dropbox app update did not resolve it. Any suggestions how to I fix this?
I've had a Dropbox account for many years, and suddenly in the past few months it logs me out daily and tries to sign me into another unused gmail account. I don't close the tab or the browser, it just goes to sleep. Do I need to cancel the gmail account? What can I do so I don't need to keep signing in? Every time I do,…
Since August 31, 2026, when logging in after a fresh boot the Dropbox client asks me to connect my account before it can begin syncing. From what I can tell, the client starts normally, but about 20 seconds later it relaunches itself as /opt/dropbox/dropbox /corruptdball, recreates ~/.dropbox/instance_db/hostkeys,…
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