Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. I see a "Couldn't start Dropbox" error on my Mac Seeing the "Couldn't start Dropbox" error on your Mac? Quick Resolution Confirm the Dropbox system extension & Keychain access are…
Hello — this is all very sad ... AI bots are now the first line to support? I had a simple question an ever with a screen shot even a human can’t get it right. It started with me trying to add folders to the dropbox backup list. But it seems the that only folder that were listed were the folders in %userprofile% (windows)…
After establishing an account and some files via WebUI, I installed Dropbox on my WIN 10 PC, but after "success" my folder stays 'syncing', the desktop app reads 'starting' but nothing happens. After a while the desktop app disappears and will never show up again, folder shows 'syncing'. This is unchanged after uninstall…
I installed (and uninstalled, reinstalled—multiple times) and it keeps asking me to do two things: Sign out of my own device, which is somehow listed multiple times (I have basic plan) When installed, it says it can't connect to dropbox, and the error leads me to security settings (which I've checked over and over) and…
As of October 3, 2026, Dropbox’s Ubuntu resolute repository causes apt update to exit with code 100: File has unexpected size (1192 != 1203). Mirror sync in progress? Direct downloads, independently of APT, show inconsistent repository files: InRelease is dated September 29, 2026, and expects AMD64 Packages.bz2 to contain…
Apple Files app shows circular arrows with an exclamation point beside Dropbox. Re-enabling the location, restarting phone, and checking for Dropbox app update did not resolve it. Any suggestions how to I fix this?
Hi everyone, I’m trying to set up Dropbox on File Provider with the Dropbox folder on an external drive, but setup always fails with Errno 513 (NSCocoaErrorDomain Code=513, “The file couldn’t be saved because you don’t have permission”). Choosing the default location on the internal drive works fine. Setup Mac mini, macOS…
Uploading images or other files from Android phone to Dropbox via 'share to Dropbox Android app', the behavior used to be that the folder I navigated to and used for uploads would be persistent across sessions & days, unless I changed location on a subsequent upload. Now the upload target directory resets to the top level…
I have a personal work account and a work one. the Dropbox 'quick actions' for my work account are not showing on my Mac finder If anyone could help that would be greatly appreciated
Hello, I cannot sign in to the Dropbox app on my Samsung Galaxy S25 Ultra. It gets stuck on "Signing in, please wait..." and never finishes loading. I have already tried: - Uninstalling and reinstalling the app several times. - Clearing the app's cache and data. - Restarting my phone. - Signing in with Google and with my…
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