Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.
Do you have a question about Dropbox? Get answers here.
Learn more about Dropbox products with tips, tricks, and advice.
Explore the full potential of Dropbox with tips, tricks and discussions.
Have you got an idea for Dropbox? Share your idea here or vote on other ideas.
Hello, I use Dropbox Basic to share documents with members of our organization. Each member has their own Dropbox account. Recently, I have been unable to copy or share any links. I keep getting this error: "We've interrupted your sharing activity because your files might contain phishing content." As far as I know, my…
Hello Community Managers, I am posting here to request that an internal employee manually escalate my case to a Tier 2 Advanced Technical Specialist or Supervisor. Frontline chat support is unable to assist further due to the age of the account. I understand that my account was downgraded from Dropbox Essentials 7 months…
Please someone help. I have followed all the instructions on how to cancel the dropbox account and change it to basic (free). When I log into the account it shows Basic. I am now getting emails that I am going to be billed for renewal. Please tell me how to clear this up.
Hi, Our web app runs on Cloudflare Workers. It reads and writes files in users' Dropbox through the HTTP API: files/download and files/upload on content.dropboxapi.com, and files/get_metadata on api.dropboxapi.com. Almost all of our users are in Japan. On 2026-10-13, between 15:00 and 20:00 UTC, every request became slower…
We have Dropbox business and have just over 1 TB free. But since we only have 6 TB in total, I have to see a FALSE message EVERY time I log in: "Storage will be full soon Based on current trends, your team is expected to run out of storage soon. Consider adding space to prevent workflow disruptions." I am a programmer. I…
Hello, I cannot sign in to the Dropbox app on my Samsung Galaxy S25 Ultra. It gets stuck on "Signing in, please wait..." and never finishes loading. I have already tried: - Uninstalling and reinstalling the app several times. - Clearing the app's cache and data. - Restarting my phone. - Signing in with Google and with my…
My Dropbox app (android) and Microsoft word app have been linked and working together fine. I had a file sync issue and simply disconnected Word from my Dropbox account in hope it'd solve it. Now when I try to link the two apps again, I get this error: It seems the app you're using submitted a bad request. If you'd like to…
Hi, I'm on Windows with a Dropbox Basic account. Periodically, a task named "Dropbox Updater" keeps running and never seems to finish or stop. Related background: "Early releases" is OFF in my account settings on dropbox.com, but the desktop app keeps updating to beta (.3.) builds. Timeline: The app was on v277.3.4925…
There are MANY similar questions in the community about this, but none answer the problem: I can't get files to download local on my machine. Environment :macOS 26.5, latest Dropbox downloaded and installed, Dropbox has Full Disk Access Steps to reproduce: In the Finder, select a file that is Online Only Right click → File…
End-to-end encryption is currently available only for business and enterprise plans, which are outside most budgets and require subscriptions for at least 3 seats. It would be great if this could be offered as a paid add-on for regular users.
Feature Request: Allow users to disable conflicted copies on a folder-by-folder basis I'd like to suggest a feature that I think would be particularly useful for people working with professional audio, video and other applications that continuously modify files. The problem I use Dropbox to synchronise Pro Tools recording…
I really like that Camera Uploads renames photos with the date and time they were taken. I use the uploaded files as my originals, and the date-based names make them easy to sort and find. I would not want to lose that. The problem comes when I share photos from the phone with an AI assistant (an LLM), which I do often,…
I am a photographer and sometimes I want to show my photos to my clients on my tablet or my phone. But it works in an annoying way. I can show a photo full screen, but to swipe to the next one i have to tap it so the menus appear, then I can swipe and then I have to tap it again to make the menus disappear. It feels clumsy…
