Get answers to your questions, connect with other Dropbox Community members like you, and discover how to get the most from Dropbox.
Do you have a question about Dropbox? Get answers here.
Learn more about Dropbox products with tips, tricks, and advice.
Explore the full potential of Dropbox with tips, tricks and discussions.
Have you got an idea for Dropbox? Share your idea here or vote on other ideas.
Why is the iPhone app suddenly always opening in the Home tab, instead of in the Files-tab where I left off? This is so … annoying, if you try to 'improve' the apps behavior, at least make the new way of working a setting that can be switched off, instead of forcing behavior to everyone that some people like, but others…
Hi there, I just deleted a lot of files and deleted these in the deleted folder, and unlinked shared folders, and ensured no backups were attached to my account. And yet the storage amount has not budged. I manually looked at each of my remaining folders and there's no way it all adds up to the 4.6GB that Dropbox app and…
Hi everyone! There’s a fresh batch of Dropbox updates to explore, from easier collaboration to new ways to bring your files into the AI tools you already use. Dropbox is getting smarter, with new ways to find information, understand your files and get things done, right where your work already lives. There are also some…
Hello Dropbox Support, I am writing about the referral program on my Dropbox Basic account (chae0202@gmail.com). On November 7, 2026, I sent referral invitations to several family members. All of them followed the steps described on the Refer a friend page, but every referral is now showing as "Ineligible" on my referral…
I have a professional accout and when I go online it shows that, but when I download the app and it shows on my desktop by the date and time is shows I have basic and no files.
Hello Dropbox Support and Community, I urgently need assistance recovering missing files from my Dropbox account. I have used Dropbox for many years, including on an older MacBook Pro. I recently discovered that a large amount of my personal photos, videos, and documents appears to be missing. My account currently shows…
Hello, I use Dropbox Basic on Windows. Cloud-to-PC synchronization used to work, but appears to have stopped around November 2, 2026. Files remain available on dropbox.com and on my Android phone. Reproduction: Upload a new test.txt file (4 bytes) through dropbox.com. It appears in Dropbox on my phone. The Windows desktop…
When saving a file to a Dropbox folder that already contains a file with the same name, the app asks me to confirm the overwrite. If I choose Cancel, the existing file is still overwritten with the new file’s contents. This causes loss of the original file. Steps to reproduce: In the Dropbox iPhone app, save a file to a…
"Hello Dropbox Team, I sent a referral link to my Mom. She mistakenly signed up and logged in using my computer first, which triggered the system to mark the referral as 'Ineligible'. However, she has now moved her account to her own unique computer and verified her email address. Could a moderator please look into this…
Hi, I'm on Windows with a Dropbox Basic account. Periodically, a task named "Dropbox Updater" keeps running and never seems to finish or stop. Related background: "Early releases" is OFF in my account settings on dropbox.com, but the desktop app keeps updating to beta (.3.) builds. Timeline: The app was on v277.3.4925…
We have Dropbox business and have just over 1 TB free. But since we only have 6 TB in total, I have to see a FALSE message EVERY time I log in: "Storage will be full soon Based on current trends, your team is expected to run out of storage soon. Consider adding space to prevent workflow disruptions." I am a programmer. I…
I really like that Camera Uploads renames photos with the date and time they were taken. I use the uploaded files as my originals, and the date-based names make them easy to sort and find. I would not want to lose that. The problem comes when I share photos from the phone with an AI assistant (an LLM), which I do often,…
I am a photographer and sometimes I want to show my photos to my clients on my tablet or my phone. But it works in an annoying way. I can show a photo full screen, but to swipe to the next one i have to tap it so the menus appear, then I can swipe and then I have to tap it again to make the menus disappear. It feels clumsy…
Dear Dropbox, in shared-link folder views, please show total folder size and file count before adding or downloading, so recipients can verify a delivery is complete. Thanks a bunch!
Dear Dropbox, in Dropbox file preview on dropbox.com, please include visible timestamps when using “Copy transcript” or copying transcript text, not just the spoken text. Thanks a bunch!
