Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Why did I not get my referral reward from Dropbox? I referred my friends but you find their referral status marked as Ineligible, meaning neither party receives bonus space. Quick…
Every time I open my computer, I get a warning saying I am over my storage limit. It says I am 3x over my storage limit, but when I follow the prompt to delete files, there are no files remaining in my Dropbox. In addition to that, I cannot delete dropbox so I stop getting this warning— It keeps saying it is open, but it…
I'm trying to work out how to determine the storage consumption of offline files among files that are on-line only. Over time I will hide directories to conserve local storage but also selectively sync files and directories that I want to maintain locally among files and folders that are online only. It's this latter case…
I am getting confusing messages and see different info under my dashboard about my dropbox is full. My pc has 3.03gb used oit of 5.0. Not sure what is Backup folder. Explanations in the community are too vague. Also - I can't find here a way to upload a screenshot of my current storage. Dropbox - you are useless!
I have been receiving emails stating that my Dropbox account is full and I need to address it or my files will be deleted. However, when I login there are no files. There are no shared files. There is nothing saying backup. I am not getting any error messages. It shows the same on my PC & Android phone. They are legit…
I keep getting notifications and emails that my dropbox storage is full, but when I access the folder I do not see any files.
This seems to be a common issue, but I haven’t found any effective solutions yet. Whenever I open Dropbox on my Mac, I receive a notification that my Dropbox is almost full and I need to upgrade. The notification states that I’m using 55% of my available space, but I don’t have any backups. This is frustrating and…
I have basic (free) Drop-box. I’m getting a message that I’m out of storage but I can’t find any files/photos to delete. How do I locate files/photos to delete them?
I have a Dropbox Plus account that allows me to have 2TB, I've filled up 1.35TB and should still have 650gb but for some reason the web and my phone app both say my storage is full? Also with my account being Dropbox Plus I should have access to sending help requests and tickets etc. but they are all greyed out? Whats the…
Dropbox Plan Business Standard Device 13th Gen Intel(R) Core(TM) i5-13400F (2.50 GHz) Operating System/Browser (if using the web) Windows 11 home Dropbox App Version (if using the app) 239.4.8301 Question or Issue When I go through to Sync and Storage and then Manage Hard Drive Space I get the screen appear but no matter…
It looks like you're new here. Sign in or register to get started.
Learn how to use Dropbox and find answers to common questions in the Dropbox Help Centre.
Get the most out of Dropbox with free self-guided courses and live instructor-led sessions.
See available support options based on your plan including email, live chat and phone support.
