Child Item

Updater fails to update desktop app because of denied access to security folder or logs

Application Affected

Dropbox Desktop
Device

PC
Operating System/Browser (if using the web)

Windows 10
Dropbox App Version (if using the app)

225.4.4896 (Desktop)

Question or Issue

When updating using the exe downloaded from https://www.dropbox.com/downloading (link given by desktop app) the updater gives timed out error.

After checking several things, I notice the update is failing because it is trying to access the antivirus security log folder or the security log file and it gets blocked.

Any help?

And why is it trying to access the antivirus security log folder or the security log file?

Thanks.

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Desktop

Windows

Dropbox

Comments

Hannah

Hey @s2s2s2s2s2s2s2s, thanks for posting to the Dropbox Community today.

That's pretty strange indeed.

I'd suggest temporarily disabling your security app/antivirus and restarting the Dropbox app, to see if the issue persists.

Otherwise, you can try our offline installer, which should hopefully help as well.

I hope this helps!

P.S. Please note that we are working on an update to the Community, which will be available in read-only mode from Monday, March 30 to Wednesday, April 8.

For support help during this time, please visit:
• Dropbox Support
• Dropbox Help Center
• Dropbox Learn
• Our social channels (X, Facebook, or Instagram)

s2s2s2s2s2s2s2s

The offline installer worked. It also tries to access the antivirus security log folder or the security log file but it doesn't fail the update/install when it is denied to access them.