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time left in sync gone again

I know there is an older (2019) post about this, but the time left to sync seems to have disappeared again. any idea why this has disappeared again. Now when I hover over the icon, it just shows 'updating' and no info about time left. As the 2019 messages indicated, this was helpful and it would be great to have it back.

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Nancy

Hi @none22, and welcome aboard our Community.

Can you clarify your device’s OS and Dropbox app version?

Did you notice the remaining time indication missing after a specific OS/Dropbox update, by any chance?

Let me know.

none22

I am working with windows 10 and it's a desktop app. no idea what version or if there were any updates, just that that info just disappeared.

Hannah

Hey @none22, it's possible that this is due to an update of the Dropbox app, but let's look into it.

What exactly do you see when you hover over the Dropbox icon in your system tray? Can you send us a screenshot?

none22

When I hover over the icon i see

Dropbox 193.4.5594

Uploading "the name of the file"...

Hannah

Thanks for that, @none22!

Can you please clarify if the app is syncing as normal or if it's actually stuck and never reaching "up to date" status?

none22

yes - it is syncing normally. I didn't ask about syncing, I asked about the icon showing the time remaining again since it had disappeared.

Megan

Hi @none22, keep in mind that we've checked with our team and can confirm that they're aware of some issues causing the feature's unreliability.

Unfortunately, we don't have a timeline for fixing it yet, as this could have multiple causes . But we can look into it further via email if that's okay with you, and we'll do our best to help out further.

Thanks!

daveoneill

Just hear to second this, (Mac silicon), vital feature to me and it's gone.

Megan

Hey @none22, do you still face this issue?

If so, can we send you an email since I'd like to check some things internally, and possibly even escalate your case to our Specialists, if need be.

none22

still facing the issue, as apparently are others. it seems you have identified internal problems. hopefully you can get them fixed soon.

Nancy

Hi @none22. Do you have access to this email address, so that we can contact you there? Let me know.

Korrofilms

They removed this crucial feature back in 2019 and, after a lot of complaints, reinstated it. Now it seems it's been removed again, but I can't find many posts on here mentioning it, apart from this one. DropBox NEED to reinstate this feature asap, as having zero idea how long your upload has left is beyond frustrating.

none22

yes - and though a previous message said they were aware of the problem, there has still been no fix.

Hannah

Hey @none22, I can see that two of my colleagues have offered to send you an email, in order to look into this issue further, but you never confirmed.

Would you like us to do that?

none22

this seems to be a systemic problem, so I don't see what giving you my email will do to solve the problem for me and other users who are having the same experience.

Korrofilms

OMG, I've found it!! Not sure why the DropBox Staff who commented above didn't bother offering this information, but I've just discovered that this upload progress time indicator has been moved, not removed! I always have my DropBox Finder widget (top menu bar on my Mac) set to show me 'Activity' and it is here that I used to see the time indicator at the bottom. This now shows a useless progress bar, hence why I (and others) had assumed DropBox had removed this feature. However, I happened to click over to the 'Sync History' tab, while a file was uploading, and there it is at the top! It shows the current file(s) uploading, with a size left and time left indicator beneath them. Happy for DropBox to forward their support staff's yearly bonus to my account for this one 😉

none22

? maybe that's what shows up on a mac, but on a pc in sync history you get the number of mgb out of the total mgb that have been uploaded so far, but no time. so you have to just guess how long the remaining mgb would take to upload. so at least for pc users, the function is still missing

dtang7d

@Korrofilms This is helpful but I am also on Mac and experiencing what @none22 says; there is size and remaining, but no time remaining.

Screen Shot 2024-04-29 at 11.36.51 am.png

none22

yep - seeing the same thing on my pc - so you can see what's been uploaded so far, but not time remaining. and since the initial response, nothing but crickets here about if/when this might be fixed.

Korrofilms

Yeah, it appeared for me, then disappeared again. It was showing individual files with their time left and data size remaining info alongside them, so more useful than the old single time left indicator. But then it started screwing up, showing files had finished uploading, when they hadn’t at all, and now it’s gone entirely. No idea what’s going on, as no one from DB support seems to care to respond properly.

Walter

Hi there @none22 & @Korrofilms - sorry to hear you're still having issues with this.

Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray at the moment?

Did you reboot your computer since you first noticed this by the way?

Korrofilms

macOS Sonoma 14.4.1
Dropbox version 197.4.7629

Yes, system rebooted. Everything else normal.

none22

already gave you that info and yes the computer has been rebooted. a previous message indicated you all were aware of a problem and were working on it. so continuing to ask for the same information from users is not getting at the real problem.

HDKemo

2 years later and it still doesn't work. I'm guessing they did away with it.