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Hello, on November 3, 2026 at around 3:55 PM (Paris time), I clicked "Restore" in "Deleted files" (account [Removed as per Community Guidelines]) for several files, including a photo folder called "Préville". No error message appeared, but the files disappeared from "Deleted files" without reappearing in "All files".…
When saving a file to a Dropbox folder that already contains a file with the same name, the app asks me to confirm the overwrite. If I choose Cancel, the existing file is still overwritten with the new file’s contents. This causes loss of the original file. Steps to reproduce: In the Dropbox iPhone app, save a file to a…
Note: This is not about the preview pane that appears when you tap on a file name. It is, however, about the persistent empty preview pane that appears each time you launch the app, regardless of where you are in Dropbox, before you tap on anything. This has made using the app in vertical (portrait) challenging—read:…
I am a freelancer with two main clients. I need access to their dropbox and to my personal dropbox. I need to switch between these accounts through my Mac finder easily Account 1 - Personal Account 2 - Client one (Parallel) Account 3 - Client two (Optima) I have three separate emails for each of these accounts. I own and…
I have a personal dropbox account and a work account (Studio parallel dropbox) My personal account quota is full but it's all shared files from my work account. It's like my work account is using all my personal quota. How do I stop this happening whilst still having access to all my files through my personal account and…
Hi there, Some time ago, I opened ticket #23006764 regarding access to my late father's Dropbox account (Bernard […]). Despite exploring every avenue available to us, we've hit a brick wall, so I wanted to reach out to the community again for advice. My mum and I are desperate to recover the family photos stored on his…
Hi everyone! There’s a fresh batch of Dropbox updates to explore, from easier collaboration to new ways to bring your files into the AI tools you already use. Dropbox is getting smarter, with new ways to find information, understand your files and get things done, right where your work already lives. There are also some…
When I download a proxy of a video, it always seems to be generated from the latest version of that video. Is there a way to download a proxy from a specific version of the same video project instead? For example, if one version includes subtitles and another does not, can I choose which version the proxy is generated from?
I really like that Camera Uploads renames photos with the date and time they were taken. I use the uploaded files as my originals, and the date-based names make them easy to sort and find. I would not want to lose that. The problem comes when I share photos from the phone with an AI assistant (an LLM), which I do often,…
My Dropbox account was over its storage limit. On 3 Oct 2026 Dropbox automatically deleted files and removed me from shared folders to free up space. The notice says deleted files are kept for 30 days, but that window has just passed (today is 5 Nov 2026, about 33 days later), and the files no longer appear in my Deleted…
I am a photographer and sometimes I want to show my photos to my clients on my tablet or my phone. But it works in an annoying way. I can show a photo full screen, but to swipe to the next one i have to tap it so the menus appear, then I can swipe and then I have to tap it again to make the menus disappear. It feels clumsy…
Dear Dropbox, in shared-link folder views, please show total folder size and file count before adding or downloading, so recipients can verify a delivery is complete. Thanks a bunch!
Dear Dropbox, in Dropbox file preview on dropbox.com, please include visible timestamps when using “Copy transcript” or copying transcript text, not just the spoken text. Thanks a bunch!
The Problem:When uploading multiple files via the web browser interface, users currently have no way to set a custom order or prioritize which file gets uploaded first in the queue. Real-Life Context & Use Case:As a filmmaker and long-time Dropbox user of 15 years, sending heavy footage directly through the browser is a…
